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Live Ops Manager

Location: Redwood City, California, United States

Notice

This position is no longer open.

Requisition Number: 168398

Position Title: Program Manager I

External Description:

Live Ops Manager

Role Overview

As an Live Ops Manager you'll manage the day-to-day operations of Capital Games' titles: creating excellent player experiences through in-game events, sales, communications, and promotions. You should be passionate about representing the needs of players and providing a stable, engaging gameplay experience for everyone.

You'll partner directly with an incredible team to turn data-driven conclusions into actual game content: collaborating directly with a wide variety of disciplines (including Game Design, Engineering, Art, Product Management, and Analytics) to delight our players at every turn. You will be initially execution-focused, with the opportunity to grow into planning and broader product management responsibilities over time.

Responsibilities

  • Plan and execute the game's Event and Sales schedule in our toolsets
  • Manage the planning, tasking and execution of live game content with partners in Art, Design, etc.
  • Develop operational plans for new features and projects
  • Maintain operational documentation and planning
  • Communicate new opportunities and needs to other partners
  • Monitor performance metrics and surface action items to relevant team members
  • Refine execution and balance to improve product performance
  • Coordinate messaging plans with Communications and Marketing teams
  • Propose and advocate for tool and feature improvements to improve efficiency and in-game results
  • Partner with other team members in the development and testing of new sales strategies

Required Skills/Personal Requirements

  • Passion for creating and playing great freemium games
  • Analytical and problem-solving mindset
  • Strong attention to detail and motivation to pursue executional excellence
  • Experience with multivariate testing and a basic understanding of statistical best practices
  • Fluency with mobile F2P monetization practices, sales, and event types
  • Experience communicating both creative and technical feedback to diverse groups
  • Experience working with data in Sheets or Excel and in XML or JSON formats
  • Familiarity with JIRA and Agile/SCRUM-style development
  • Strong understanding of Star Wars: Galaxy of Heroes or other CRPGs
  • Economies, character ability kits, features, squad synergies, the meta, etc.
  • Core loop and the downstream impact of new content and features

Minimum Qualifications

  • BS/BA degree; ideally in a quantitative discipline
  • 1 year of experience working on a Live Game in a Product or Operational role (eg QA, CS, Community)

 

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Remote?: 1

Community / Marketing Title: Live Ops Manager

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-09-27 16:15:53.173

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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