Live Ops Manager

Requisition Number: 168398

Position Title: Program Manager I

External Description:

Live Ops Manager

Role Overview

As an Live Ops Manager you'll manage the day-to-day operations of Capital Games' titles: creating excellent player experiences through in-game events, sales, communications, and promotions. You should be passionate about representing the needs of players and providing a stable, engaging gameplay experience for everyone.

You'll partner directly with an incredible team to turn data-driven conclusions into actual game content: collaborating directly with a wide variety of disciplines (including Game Design, Engineering, Art, Product Management, and Analytics) to delight our players at every turn. You will be initially execution-focused, with the opportunity to grow into planning and broader product management responsibilities over time.

Responsibilities

• Plan and execute the game's Event and Sales schedule in our toolsets
• Manage the planning, tasking and execution of live game content with partners in Art, Design, etc.
• Develop operational plans for new features and projects
• Maintain operational documentation and planning
• Communicate new opportunities and needs to other partners
• Monitor performance metrics and surface action items to relevant team members
• Refine execution and balance to improve product performance
• Coordinate messaging plans with Communications and Marketing teams
• Propose and advocate for tool and feature improvements to improve efficiency and in-game results
• Partner with other team members in the development and testing of new sales strategies

Required Skills/Personal Requirements

• Passion for creating and playing great freemium games
• Analytical and problem-solving mindset
• Strong attention to detail and motivation to pursue executional excellence
• Experience with multivariate testing and a basic understanding of statistical best practices
• Fluency with mobile F2P monetization practices, sales, and event types
• Experience communicating both creative and technical feedback to diverse groups
• Experience working with data in Sheets or Excel and in XML or JSON formats
• Familiarity with JIRA and Agile/SCRUM-style development
• Strong understanding of Star Wars: Galaxy of Heroes or other CRPGs
• Economies, character ability kits, features, squad synergies, the meta, etc.
• Core loop and the downstream impact of new content and features

Minimum Qualifications

• BS/BA degree; ideally in a quantitative discipline
• 1 year of experience working on a Live Game in a Product or Operational role (eg QA, CS, Community)

 

City:

State:

Community / Marketing Title: Live Ops Manager

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 40

Can this position be remote?: 1

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。