Live Ops Manager

Requisition Number: 168398

Position Title: Program Manager I

External Description:

Live Ops Manager

Role Overview

As an Live Ops Manager you'll manage the day-to-day operations of Capital Games' titles: creating excellent player experiences through in-game events, sales, communications, and promotions. You should be passionate about representing the needs of players and providing a stable, engaging gameplay experience for everyone.

You'll partner directly with an incredible team to turn data-driven conclusions into actual game content: collaborating directly with a wide variety of disciplines (including Game Design, Engineering, Art, Product Management, and Analytics) to delight our players at every turn. You will be initially execution-focused, with the opportunity to grow into planning and broader product management responsibilities over time.

Responsibilities

• Plan and execute the game's Event and Sales schedule in our toolsets
• Manage the planning, tasking and execution of live game content with partners in Art, Design, etc.
• Develop operational plans for new features and projects
• Maintain operational documentation and planning
• Communicate new opportunities and needs to other partners
• Monitor performance metrics and surface action items to relevant team members
• Refine execution and balance to improve product performance
• Coordinate messaging plans with Communications and Marketing teams
• Propose and advocate for tool and feature improvements to improve efficiency and in-game results
• Partner with other team members in the development and testing of new sales strategies

Required Skills/Personal Requirements

• Passion for creating and playing great freemium games
• Analytical and problem-solving mindset
• Strong attention to detail and motivation to pursue executional excellence
• Experience with multivariate testing and a basic understanding of statistical best practices
• Fluency with mobile F2P monetization practices, sales, and event types
• Experience communicating both creative and technical feedback to diverse groups
• Experience working with data in Sheets or Excel and in XML or JSON formats
• Familiarity with JIRA and Agile/SCRUM-style development
• Strong understanding of Star Wars: Galaxy of Heroes or other CRPGs
• Economies, character ability kits, features, squad synergies, the meta, etc.
• Core loop and the downstream impact of new content and features

Minimum Qualifications

• BS/BA degree; ideally in a quantitative discipline
• 1 year of experience working on a Live Game in a Product or Operational role (eg QA, CS, Community)

 

City:

State:

Community / Marketing Title: Live Ops Manager

Company Profile:

Electronic Arts Inc. è un'azienda di software di intrattenimento interattivo leader globale. EA offre giochi, contenuti e servizi online per console collegate ad internet, personal computer, cellulari e tablet.

EEOText: EA promuove le pari opportunità. Qualsiasi decisione di impiego viene fatta senza discriminazione di razza, colore, nazionalità, origini, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazione genetica, religione, invalidità, condizione medica, gravidanza, stato civile, stato familiare, anzianità o qualsiasi altra caratteristica protetta dalla legge. Considereremo anche i candidati qualificati con fedina penale sporca, in virtù delle leggi applicabili. EA rende accessibile il posto di lavoro per gli individui diversamente abili, come indicato dalla legge.

Days Open: 40

Can this position be remote?: 1

EEO Employer Verbiage:

EA promuove le pari opportunità. Qualsiasi decisione di impiego viene fatta senza discriminazione di razza, colore, nazionalità, origini, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazione genetica, religione, invalidità, condizione medica, gravidanza, stato civile, stato familiare o anzianità. EA rende accessibile il posto di lavoro per gli individui diversamente abili, come indicato dalla legge.