Live Ops Manager
Location: Redwood City, CA, USA
Notice
Requisition Number: 168398
Position Title: Program Manager I
External Description:
Live Ops Manager
Role Overview
As an Live Ops Manager you'll manage the day-to-day operations of Capital Games' titles: creating excellent player experiences through in-game events, sales, communications, and promotions. You should be passionate about representing the needs of players and providing a stable, engaging gameplay experience for everyone.
You'll partner directly with an incredible team to turn data-driven conclusions into actual game content: collaborating directly with a wide variety of disciplines (including Game Design, Engineering, Art, Product Management, and Analytics) to delight our players at every turn. You will be initially execution-focused, with the opportunity to grow into planning and broader product management responsibilities over time.
Responsibilities
- Plan and execute the game's Event and Sales schedule in our toolsets
- Manage the planning, tasking and execution of live game content with partners in Art, Design, etc.
- Develop operational plans for new features and projects
- Maintain operational documentation and planning
- Communicate new opportunities and needs to other partners
- Monitor performance metrics and surface action items to relevant team members
- Refine execution and balance to improve product performance
- Coordinate messaging plans with Communications and Marketing teams
- Propose and advocate for tool and feature improvements to improve efficiency and in-game results
- Partner with other team members in the development and testing of new sales strategies
Required Skills/Personal Requirements
- Passion for creating and playing great freemium games
- Analytical and problem-solving mindset
- Strong attention to detail and motivation to pursue executional excellence
- Experience with multivariate testing and a basic understanding of statistical best practices
- Fluency with mobile F2P monetization practices, sales, and event types
- Experience communicating both creative and technical feedback to diverse groups
- Experience working with data in Sheets or Excel and in XML or JSON formats
- Familiarity with JIRA and Agile/SCRUM-style development
- Strong understanding of Star Wars: Galaxy of Heroes or other CRPGs
- Economies, character ability kits, features, squad synergies, the meta, etc.
- Core loop and the downstream impact of new content and features
Minimum Qualifications
- BS/BA degree; ideally in a quantitative discipline
- 1 year of experience working on a Live Game in a Product or Operational role (eg QA, CS, Community)
City:
State:
Community / Marketing Title: Live Ops Manager
Company Profile:
Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。
EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律,考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律,为符合条件的残障个体改善工作环境。
Days Open: 40
Can this position be remote?: 1
EEO Employer Verbiage:
EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律,为符合条件的残障个体改善工作环境。