Live Ops Manager
Ubicación: Redwood City, CA, USA
Aviso
Requisition Number: 168398
Position Title: Program Manager I
External Description:
Live Ops Manager
Role Overview
As an Live Ops Manager you'll manage the day-to-day operations of Capital Games' titles: creating excellent player experiences through in-game events, sales, communications, and promotions. You should be passionate about representing the needs of players and providing a stable, engaging gameplay experience for everyone.
You'll partner directly with an incredible team to turn data-driven conclusions into actual game content: collaborating directly with a wide variety of disciplines (including Game Design, Engineering, Art, Product Management, and Analytics) to delight our players at every turn. You will be initially execution-focused, with the opportunity to grow into planning and broader product management responsibilities over time.
Responsibilities
- Plan and execute the game's Event and Sales schedule in our toolsets
- Manage the planning, tasking and execution of live game content with partners in Art, Design, etc.
- Develop operational plans for new features and projects
- Maintain operational documentation and planning
- Communicate new opportunities and needs to other partners
- Monitor performance metrics and surface action items to relevant team members
- Refine execution and balance to improve product performance
- Coordinate messaging plans with Communications and Marketing teams
- Propose and advocate for tool and feature improvements to improve efficiency and in-game results
- Partner with other team members in the development and testing of new sales strategies
Required Skills/Personal Requirements
- Passion for creating and playing great freemium games
- Analytical and problem-solving mindset
- Strong attention to detail and motivation to pursue executional excellence
- Experience with multivariate testing and a basic understanding of statistical best practices
- Fluency with mobile F2P monetization practices, sales, and event types
- Experience communicating both creative and technical feedback to diverse groups
- Experience working with data in Sheets or Excel and in XML or JSON formats
- Familiarity with JIRA and Agile/SCRUM-style development
- Strong understanding of Star Wars: Galaxy of Heroes or other CRPGs
- Economies, character ability kits, features, squad synergies, the meta, etc.
- Core loop and the downstream impact of new content and features
Minimum Qualifications
- BS/BA degree; ideally in a quantitative discipline
- 1 year of experience working on a Live Game in a Product or Operational role (eg QA, CS, Community)
City:
State:
Community / Marketing Title: Live Ops Manager
Company Profile:
Electronic Arts Inc. es una empresa de software de entretenimiento interactivo líder a nivel mundial. EA distribuye juegos, contenido y servicios en línea para consolas, ordenadores personales, teléfonos móviles y tabletas conectados a Internet.
EEOText: EA ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano, o de cualquier otra característica protegida por ley. También consideramos candidatos cualificados con antecedentes penales, de acuerdo a la ley aplicable. EA también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la ley aplicable.
Days Open: 40
Can this position be remote?: 1
EEO Employer Verbiage:
EA ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano. EA también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la ley aplicable.