Community Associate-Sims (6 mos TFT)

여러 위치: Redwood City, CA, USA • Marina Del Rey, CA 90292, USA

Requisition Number: 186310

Position Title: Community Engagement Strategist/Specialist II

External Description:

You will be an important part of our Sims Community team. You will help build community-minded strategies, monitor the community’s response to important moments, and directly engage with Simmers around the world.

Responsibilities:

Direct Player Engagement: Engage with players on platforms like Discord and Twitch, moderate community discussions

You will work with forum moderations (community volunteers and vendors) to encourage healthy interactions and sentiment
You will stay informed of what information can be shared externally

Community Insights & Sentiment Reporting: Share back findings, trends, and insights from the community with relevant partners

You will analyze community data using sentiment analysis tools
You will distinguish between positive, negative, and neutral topics
You will help build actionable next steps with the community team

Community Messaging and Content: Manage content calendars for community communications and ensure alignment with other teams.

You will post announcements for launches
You will identify moments that may require updated messaging as a response to the community
You will create messaging that follows the tone of the brand

Community Insights & Sentiment Reporting: Analyze community data, report on feedback and sentiment,

Include callouts to action items (proposed or committed) with follow-up to ensure completion Use team listening tools as an input to sentiment reports; train others on the team how to best setup and use these tools
As requested, report on the health of the game community at large or specific sub-communities regarding engagement levels and sentiment

Internal and External Collaboration: Collaborate with multiple departments, and help manage small cohorts of players, i.e. Feedback Councils

Craft informative, friendly outreach copy
Operational logistics required, such as contracts, NDAs, and payment
Use the EA Creator Network to facilitate collaborations

Operations: Keep track of best practices in documentation and identify gaps in existing processes.

Abilities:

Proficiency with communication strategies for native social media and community discussion platforms and analytics
Knowledge of brand communications best practices and technical writing
Awareness of industry trends and happenings
Familiarity with The Sims, game modes, player motivations and needs

Qualifications

Bachelor’s degree in communications, marketing, or related field, or equivalent work experience
2 or more years of experience in Player Engagement, Community Management, Social Media Management, or other related fields
2 or more years of experience with direct interactions with a player community
High-quality writing skills with global audiences in mind
Comfort with ambiguity and highly adaptive in challenging environments with multiple clients
Planning, organizational, and task/project management abilities
Familiar with collaborating in a global environment
Experience with social listening tools

Pluses

Degrees in communication, marketing, or related field
Project management training, certifications, and experience
A passionate gamer with ample experience and strong understanding/passion for The Sims franchise
Existing strong personal network within EA’s communities
Experience with video, audio, and/or graphic arts production
Experience on camera/public speaking
Approach goals with outside-the-box creativity

US COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):
º $82,500 - $122,900 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

City:

State:

Community / Marketing Title: Community Associate-Sims (6 mos TFT)

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 3

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.