Community Associate-Sims (6 mos TFT)

Multiple Locations: Redwood City, CA, USA • Marina Del Rey, CA 90292, USA

Requisition Number: 186310

Position Title: Community Engagement Strategist/Specialist II

External Description:

You will be an important part of our Sims Community team. You will help build community-minded strategies, monitor the community’s response to important moments, and directly engage with Simmers around the world.

Responsibilities:

Direct Player Engagement: Engage with players on platforms like Discord and Twitch, moderate community discussions

You will work with forum moderations (community volunteers and vendors) to encourage healthy interactions and sentiment
You will stay informed of what information can be shared externally

Community Insights & Sentiment Reporting: Share back findings, trends, and insights from the community with relevant partners

You will analyze community data using sentiment analysis tools
You will distinguish between positive, negative, and neutral topics
You will help build actionable next steps with the community team

Community Messaging and Content: Manage content calendars for community communications and ensure alignment with other teams.

You will post announcements for launches
You will identify moments that may require updated messaging as a response to the community
You will create messaging that follows the tone of the brand

Community Insights & Sentiment Reporting: Analyze community data, report on feedback and sentiment,

Include callouts to action items (proposed or committed) with follow-up to ensure completion Use team listening tools as an input to sentiment reports; train others on the team how to best setup and use these tools
As requested, report on the health of the game community at large or specific sub-communities regarding engagement levels and sentiment

Internal and External Collaboration: Collaborate with multiple departments, and help manage small cohorts of players, i.e. Feedback Councils

Craft informative, friendly outreach copy
Operational logistics required, such as contracts, NDAs, and payment
Use the EA Creator Network to facilitate collaborations

Operations: Keep track of best practices in documentation and identify gaps in existing processes.

Abilities:

Proficiency with communication strategies for native social media and community discussion platforms and analytics
Knowledge of brand communications best practices and technical writing
Awareness of industry trends and happenings
Familiarity with The Sims, game modes, player motivations and needs

Qualifications

Bachelor’s degree in communications, marketing, or related field, or equivalent work experience
2 or more years of experience in Player Engagement, Community Management, Social Media Management, or other related fields
2 or more years of experience with direct interactions with a player community
High-quality writing skills with global audiences in mind
Comfort with ambiguity and highly adaptive in challenging environments with multiple clients
Planning, organizational, and task/project management abilities
Familiar with collaborating in a global environment
Experience with social listening tools

Pluses

Degrees in communication, marketing, or related field
Project management training, certifications, and experience
A passionate gamer with ample experience and strong understanding/passion for The Sims franchise
Existing strong personal network within EA’s communities
Experience with video, audio, and/or graphic arts production
Experience on camera/public speaking
Approach goals with outside-the-box creativity

US COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):
º $82,500 - $122,900 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

City:

State:

Community / Marketing Title: Community Associate-Sims (6 mos TFT)

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 3

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。