Community Associate-Sims (6 mos TFT)
Multiple Locations: Redwood City, CA, USA • Marina Del Rey, CA 90292, USA
Requisition Number: 186310
Position Title: Community Engagement Strategist/Specialist II
External Description:
You will be an important part of our Sims Community team. You will help build community-minded strategies, monitor the community’s response to important moments, and directly engage with Simmers around the world.
Responsibilities:
Direct Player Engagement: Engage with players on platforms like Discord and Twitch, moderate community discussions
- You will work with forum moderations (community volunteers and vendors) to encourage healthy interactions and sentiment
- You will stay informed of what information can be shared externally
Community Insights & Sentiment Reporting: Share back findings, trends, and insights from the community with relevant partners
- You will analyze community data using sentiment analysis tools
- You will distinguish between positive, negative, and neutral topics
- You will help build actionable next steps with the community team
Community Messaging and Content: Manage content calendars for community communications and ensure alignment with other teams.
- You will post announcements for launches
- You will identify moments that may require updated messaging as a response to the community
- You will create messaging that follows the tone of the brand
Community Insights & Sentiment Reporting: Analyze community data, report on feedback and sentiment,
- Include callouts to action items (proposed or committed) with follow-up to ensure completion Use team listening tools as an input to sentiment reports; train others on the team how to best setup and use these tools
- As requested, report on the health of the game community at large or specific sub-communities regarding engagement levels and sentiment
Internal and External Collaboration: Collaborate with multiple departments, and help manage small cohorts of players, i.e. Feedback Councils
- Craft informative, friendly outreach copy
- Operational logistics required, such as contracts, NDAs, and payment
- Use the EA Creator Network to facilitate collaborations
Operations: Keep track of best practices in documentation and identify gaps in existing processes.
Abilities:
- Proficiency with communication strategies for native social media and community discussion platforms and analytics
- Knowledge of brand communications best practices and technical writing
- Awareness of industry trends and happenings
- Familiarity with The Sims, game modes, player motivations and needs
Qualifications
- Bachelor’s degree in communications, marketing, or related field, or equivalent work experience
- 2 or more years of experience in Player Engagement, Community Management, Social Media Management, or other related fields
- 2 or more years of experience with direct interactions with a player community
- High-quality writing skills with global audiences in mind
- Comfort with ambiguity and highly adaptive in challenging environments with multiple clients
- Planning, organizational, and task/project management abilities
- Familiar with collaborating in a global environment
- Experience with social listening tools
Pluses
- Degrees in communication, marketing, or related field
- Project management training, certifications, and experience
- A passionate gamer with ample experience and strong understanding/passion for The Sims franchise
- Existing strong personal network within EA’s communities
- Experience with video, audio, and/or graphic arts production
- Experience on camera/public speaking
- Approach goals with outside-the-box creativity
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US COMPENSATION AND BENEFITS The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. BASE SALARY RANGES • California (depending on location e.g. Los Angeles vs. Sacramento): º $82,500 - $122,900 USD Annually Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. |
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Community / Marketing Title: Community Associate-Sims (6 mos TFT)
Company Profile:
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
EEOText:
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Days Open: 3
Can this position be remote?: 0
EEO Employer Verbiage:
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.