Systems Engineer - Distributed Development

Requisition Number: 175831

Position Title: Systems Engineer I

External Description:

Systems Engineer - Distributed Development

Location: Los Angeles, CA

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

 

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is tough. That’s why we employ the most creative, passionate people in the industry.

 

We are currently hiring for the IT team who supports game development team franchise Apex Legends, Battlefield, Battlefield Mobile, Star Wars™, and more. And we are looking for a skilled System Engineer who is experienced in managing and supporting global teams and services. An individual who would be excited to be working at the greatest game company in the world.

Responsibilities:

• Manage identity lifecycle of partner account and access.
• Partner with development teams, guiding the intake and onboarding of 3rd Party Partners.
• Drive continuous improvement of the 3rd Party Lifecycle.
• Create standardization processes and methodologies to reduce onboarding delays and eliminate support risks.
• Bridge communication between Team members, Site IT, and Global IT Functions.
• Responsible for incident management, providing incident escalation, resolution, and communication.
• Fulfill partner service requests for accounts and access to Game Development Application Services and additional endpoints as required.
• Develop processes to measure customer satisfaction and create KPIs and performance metrics for delivering Partner Lifecycle Management services.
• Monitoring, analytics, and reporting of IT services support distributed development.
• Serves as a technical expert to game teams and Outsource partners

Qualifications:

• Experience as a Perforce administrator.
• Familiar with Jira and Confluence administration.
• Experience with networking concepts; routing, subnets, DNS, ACL
• Knowledge of Active Directory account administration.
• Be organized and communicative.
• Be detail-oriented

City:

State:

Community / Marketing Title: Systems Engineer - Distributed Development

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 68

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.