Sr. Manager of Engineering

Location: Austin, Texas, United States

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Requisition Number: 166577

Position Title: Sr Manager Engineering

External Description:

Sr. Engineering Manager 

Position:

You will be working with a highly innovative and quick moving team of Developers, Architects and Designers for scalable, distributed and highly performant applications based on modern tech stack. You will be leading a team of cloud engineers, DevOps and Software Engineers and working with other IT and cross functional teams in the company in order to support and maintain various player facing production systems.

Key Responsibilities:

  • Lead, manage and organize support activities with a team of DevOps and Support Engineers.
  • Help and implement strategic improvements with automation and other tools to proactively maintain high-availability environments.
  • Proactive monitoring of systems/services/endpoints, exception reporting and communicating areas of improvement to product lines.
  • Provide technical troubleshooting mentoring/coaching to the team
  • Quick response and resolution of issues, with proper incidence and root cause analysis
  • Vendor/Third party relationship/escalations
  • Work with core engineering and help with bug fixing, system/version upgrades, security patches etc.
  • Accountable for uptime SLAs and managing ticket queues.
  • Present system health and root cause analysis reports to business.
  • Ensure proper handover/takeover of applications/features.
  • Help the team in minimizing recovery time for critical production incidents.
  • Coordinate with engineering and ensure runbooks and handoff documentation are up to date.

Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, or a related field
  • 10+ years of experience in the Information Technology/Software Engineering field with at least 2 years of tech/people manager experience with a team of 4 or more.
  • Hands-on experience with Backend and Frontend applications with programming languages like Java, JavaScript, shell scripting and other deployment tools/technology like Docker, Kubernetes and application servers.
  • Proficient with DNS, firewalls, CDN, SSL and certificates concepts.
  • Strong written and verbal communication skills.
  • Understanding of modern web stack. 
  • Strong experience with cloud(preferably AWS) and application development life cycle.
  • Excellent debugging skills to recommend technical solutions to restore services/systems in a time critical situation.
  • Working knowledge of Databases/SQL and networking.
  • Preferred  to have experience with Salesforce, Telephony - AWS Connect and ticketing tools like ServiceDesk.
  • Results oriented self-starter who is able to assume responsibility and ownership of active projects
  • Takes pride in achieving excellence - detail oriented, organized, careful and a quick learner.

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Community / Marketing Title: Sr. Manager of Engineering

Company Profile:

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

EEOText: About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2021-06-23 18:23:05.037

EEO Employer Verbiage:

About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. 

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and maternity and paternity leave, plus free video games and so much more! 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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