Requisition Number: 166577

Position Title: Sr Manager Engineering

External Description:

Sr. Engineering Manager 

Position:

You will be working with a highly innovative and quick moving team of Developers, Architects and Designers for scalable, distributed and highly performant applications based on modern tech stack. You will be leading a team of cloud engineers, DevOps and Software Engineers and working with other IT and cross functional teams in the company in order to support and maintain various player facing production systems.

Key Responsibilities:

• Lead, manage and organize support activities with a team of DevOps and Support Engineers.
• Help and implement strategic improvements with automation and other tools to proactively maintain high-availability environments.
• Proactive monitoring of systems/services/endpoints, exception reporting and communicating areas of improvement to product lines.
• Provide technical troubleshooting mentoring/coaching to the team
• Quick response and resolution of issues, with proper incidence and root cause analysis
• Vendor/Third party relationship/escalations
• Work with core engineering and help with bug fixing, system/version upgrades, security patches etc.
• Accountable for uptime SLAs and managing ticket queues.
• Present system health and root cause analysis reports to business.
• Ensure proper handover/takeover of applications/features.
• Help the team in minimizing recovery time for critical production incidents.
• Coordinate with engineering and ensure runbooks and handoff documentation are up to date.

Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or a related field
• 10+ years of experience in the Information Technology/Software Engineering field with at least 2 years of tech/people manager experience with a team of 4 or more.
• Hands-on experience with Backend and Frontend applications with programming languages like Java, JavaScript, shell scripting and other deployment tools/technology like Docker, Kubernetes and application servers.
• Proficient with DNS, firewalls, CDN, SSL and certificates concepts.
• Strong written and verbal communication skills.
• Understanding of modern web stack. 
• Strong experience with cloud(preferably AWS) and application development life cycle.
• Excellent debugging skills to recommend technical solutions to restore services/systems in a time critical situation.
• Working knowledge of Databases/SQL and networking.
• Preferred  to have experience with Salesforce, Telephony - AWS Connect and ticketing tools like ServiceDesk.
• Results oriented self-starter who is able to assume responsibility and ownership of active projects
• Takes pride in achieving excellence - detail oriented, organized, careful and a quick learner.

City:

State:

Community / Marketing Title: Sr. Manager of Engineering

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 147

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.