Requisition Number: 166577

Position Title: Sr Manager Engineering

External Description:

Sr. Engineering Manager 

Position:

You will be working with a highly innovative and quick moving team of Developers, Architects and Designers for scalable, distributed and highly performant applications based on modern tech stack. You will be leading a team of cloud engineers, DevOps and Software Engineers and working with other IT and cross functional teams in the company in order to support and maintain various player facing production systems.

Key Responsibilities:

• Lead, manage and organize support activities with a team of DevOps and Support Engineers.
• Help and implement strategic improvements with automation and other tools to proactively maintain high-availability environments.
• Proactive monitoring of systems/services/endpoints, exception reporting and communicating areas of improvement to product lines.
• Provide technical troubleshooting mentoring/coaching to the team
• Quick response and resolution of issues, with proper incidence and root cause analysis
• Vendor/Third party relationship/escalations
• Work with core engineering and help with bug fixing, system/version upgrades, security patches etc.
• Accountable for uptime SLAs and managing ticket queues.
• Present system health and root cause analysis reports to business.
• Ensure proper handover/takeover of applications/features.
• Help the team in minimizing recovery time for critical production incidents.
• Coordinate with engineering and ensure runbooks and handoff documentation are up to date.

Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or a related field
• 10+ years of experience in the Information Technology/Software Engineering field with at least 2 years of tech/people manager experience with a team of 4 or more.
• Hands-on experience with Backend and Frontend applications with programming languages like Java, JavaScript, shell scripting and other deployment tools/technology like Docker, Kubernetes and application servers.
• Proficient with DNS, firewalls, CDN, SSL and certificates concepts.
• Strong written and verbal communication skills.
• Understanding of modern web stack. 
• Strong experience with cloud(preferably AWS) and application development life cycle.
• Excellent debugging skills to recommend technical solutions to restore services/systems in a time critical situation.
• Working knowledge of Databases/SQL and networking.
• Preferred  to have experience with Salesforce, Telephony - AWS Connect and ticketing tools like ServiceDesk.
• Results oriented self-starter who is able to assume responsibility and ownership of active projects
• Takes pride in achieving excellence - detail oriented, organized, careful and a quick learner.

City:

State:

Community / Marketing Title: Sr. Manager of Engineering

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 147

Can this position be remote?: 0

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。