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Sr. Manager of Engineering

Location: Austin, TX, USA

Notice

This position is no longer open.

Requisition Number: 166577

Position Title: Sr Manager Engineering

External Description:

Sr. Engineering Manager 

Position:

You will be working with a highly innovative and quick moving team of Developers, Architects and Designers for scalable, distributed and highly performant applications based on modern tech stack. You will be leading a team of cloud engineers, DevOps and Software Engineers and working with other IT and cross functional teams in the company in order to support and maintain various player facing production systems.

Key Responsibilities:

  • Lead, manage and organize support activities with a team of DevOps and Support Engineers.
  • Help and implement strategic improvements with automation and other tools to proactively maintain high-availability environments.
  • Proactive monitoring of systems/services/endpoints, exception reporting and communicating areas of improvement to product lines.
  • Provide technical troubleshooting mentoring/coaching to the team
  • Quick response and resolution of issues, with proper incidence and root cause analysis
  • Vendor/Third party relationship/escalations
  • Work with core engineering and help with bug fixing, system/version upgrades, security patches etc.
  • Accountable for uptime SLAs and managing ticket queues.
  • Present system health and root cause analysis reports to business.
  • Ensure proper handover/takeover of applications/features.
  • Help the team in minimizing recovery time for critical production incidents.
  • Coordinate with engineering and ensure runbooks and handoff documentation are up to date.

Qualifications:

  • Bachelor's Degree in Computer Science, Information Systems, or a related field
  • 10+ years of experience in the Information Technology/Software Engineering field with at least 2 years of tech/people manager experience with a team of 4 or more.
  • Hands-on experience with Backend and Frontend applications with programming languages like Java, JavaScript, shell scripting and other deployment tools/technology like Docker, Kubernetes and application servers.
  • Proficient with DNS, firewalls, CDN, SSL and certificates concepts.
  • Strong written and verbal communication skills.
  • Understanding of modern web stack. 
  • Strong experience with cloud(preferably AWS) and application development life cycle.
  • Excellent debugging skills to recommend technical solutions to restore services/systems in a time critical situation.
  • Working knowledge of Databases/SQL and networking.
  • Preferred  to have experience with Salesforce, Telephony - AWS Connect and ticketing tools like ServiceDesk.
  • Results oriented self-starter who is able to assume responsibility and ownership of active projects
  • Takes pride in achieving excellence - detail oriented, organized, careful and a quick learner.

City:

State:

Community / Marketing Title: Sr. Manager of Engineering

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 147

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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