IT Desktop Support Specialist
位置: Redwood City, CA, USA
注意
Requisition Number: 162093
Position Title: Contingent
External Description:
GENERAL DESCRIPTION
Mostly site specific position focused on IT client based solutions enabling VIP and C staff to function. Position will be responsible for C-level Support, meeting support, and supporting various teams. Role will require a “self-starter” mentality and will require pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff. Position to be focused on support for C-Level and meeting support using collaboration tools.
KEY SKILLS & RESPONSIBILITIES
o Work in an environment in which technicians will be motivated to provide best in class customer service.
o Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
o Strong application troubleshooting skills
o Advanced Knowledge and understanding of video conferencing equipment and usage. Strong Zoom knowledge and meeting support
o Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
o Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
WORK EXPERIENCE REQUIREMENTS
- Windows 10, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Strong hardware and software troubleshooting skills in a fast paced environment required.
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Able to lift 50 lbs
EA Job Levels (range) IT Service Specialist - Contract
Education / Experience or Equiv. Combination
Bachelor’s degree or equivalent work experience (essential). 3-4 years previous experience in either a Desktop support or System administration role, with an ability to understand technical issues related to desktop support. Previous work experience supporting VP/ C level executives.
Technical Knowledge/ Depth of Expertise
- Detailed knowledge of system fundamentals
- Understands distributed system and network interaction
- Willing to learn best practices
- Good knowledge of network/servers and storage
- Experience supporting C Level Executives
Complexity of Problem Solving
- Can answer most aspects of complex hardware and software troubleshooting
- Can find details on application and network errors
- Works on process improvements
- Produce appropriate debug information
Freedom to Act/ Autonomy
- Acts independently for system tasks
- Receives general direction from management
Scope of Impact
- Medium to High impact
Internal/External Contacts
- Works with internal customers solving complex problems
- Works with Vendors
Interpersonal Skills/ Leadership Capability/ Action Values
- Good written and verbal communication skills
- Can make presentations
City:
State:
Community / Marketing Title: IT Desktop Support Specialist
Company Profile:
Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。
EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。
Days Open: 42
Can this position be remote?:
EEO Employer Verbiage:
EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。