IT Desktop Support Specialist
Location: Redwood City, CA, USA
Notice
Requisition Number: 162093
Position Title: Contingent
External Description:
GENERAL DESCRIPTION
Mostly site specific position focused on IT client based solutions enabling VIP and C staff to function. Position will be responsible for C-level Support, meeting support, and supporting various teams. Role will require a “self-starter” mentality and will require pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff. Position to be focused on support for C-Level and meeting support using collaboration tools.
KEY SKILLS & RESPONSIBILITIES
o Work in an environment in which technicians will be motivated to provide best in class customer service.
o Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.
o Strong application troubleshooting skills
o Advanced Knowledge and understanding of video conferencing equipment and usage. Strong Zoom knowledge and meeting support
o Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
o Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.
WORK EXPERIENCE REQUIREMENTS
- Windows 10, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Strong hardware and software troubleshooting skills in a fast paced environment required.
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Able to lift 50 lbs
EA Job Levels (range) IT Service Specialist - Contract
Education / Experience or Equiv. Combination
Bachelor’s degree or equivalent work experience (essential). 3-4 years previous experience in either a Desktop support or System administration role, with an ability to understand technical issues related to desktop support. Previous work experience supporting VP/ C level executives.
Technical Knowledge/ Depth of Expertise
- Detailed knowledge of system fundamentals
- Understands distributed system and network interaction
- Willing to learn best practices
- Good knowledge of network/servers and storage
- Experience supporting C Level Executives
Complexity of Problem Solving
- Can answer most aspects of complex hardware and software troubleshooting
- Can find details on application and network errors
- Works on process improvements
- Produce appropriate debug information
Freedom to Act/ Autonomy
- Acts independently for system tasks
- Receives general direction from management
Scope of Impact
- Medium to High impact
Internal/External Contacts
- Works with internal customers solving complex problems
- Works with Vendors
Interpersonal Skills/ Leadership Capability/ Action Values
- Good written and verbal communication skills
- Can make presentations
City:
State:
Community / Marketing Title: IT Desktop Support Specialist
Company Profile:
Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。
EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。
Days Open: 42
Can this position be remote?:
EEO Employer Verbiage:
EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。