IT Desktop Support Specialist

Requisition Number: 162093

Position Title: Contingent

External Description:

 

GENERAL DESCRIPTION

Mostly site specific position focused on IT client based solutions enabling VIP and C staff to function.  Position will be responsible for C-level Support, meeting support, and supporting various teams. Role will require a “self-starter” mentality and will require pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff.  Position to be focused on support for C-Level and meeting support using collaboration tools. 

 

KEY SKILLS & RESPONSIBILITIES

o   Work in an environment in which technicians will be motivated to provide best in class customer service.

o   Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.

o   Strong application troubleshooting skills

o   Advanced Knowledge and understanding of video conferencing equipment and usage. Strong Zoom knowledge and meeting support

o   Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.

o   Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.

 

 

WORK EXPERIENCE REQUIREMENTS

•     Windows 10, Mac OS, iOS & Android mobile OS.
•       Understanding of current hardware standards and future hardware releases.
•       Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.
•       Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
•       Strong hardware and software troubleshooting skills in a fast paced environment required.
•       Knowledge of supporting large meetings/Zoom webinars and managing them.
•       Able to lift 50 lbs

 

EA Job Levels (range)            IT Service Specialist - Contract

Education / Experience or Equiv. Combination 

Bachelor’s degree or equivalent work experience (essential). 3-4 years previous experience in either a Desktop support or System administration role, with an ability to understand technical issues related to desktop support. Previous work experience supporting VP/ C level executives.

Technical Knowledge/ Depth of Expertise           

•       Detailed knowledge of system fundamentals
•       Understands distributed system and network interaction
•       Willing to learn best practices
•       Good knowledge of network/servers and storage
•       Experience supporting C Level Executives

Complexity of Problem Solving

•       Can answer most aspects of complex hardware and software troubleshooting
•       Can find details on application and network errors
•       Works on process improvements
•       Produce appropriate debug information

Freedom to Act/ Autonomy

•       Acts independently for system tasks
•       Receives general direction from management

Scope of Impact                   

•       Medium to High impact

Internal/External Contacts

•       Works with internal customers solving complex problems
•       Works with Vendors

Interpersonal Skills/ Leadership Capability/ Action Values

•       Good written and verbal communication skills
•       Can make presentations

City:

State:

Community / Marketing Title: IT Desktop Support Specialist

Company Profile:

Electronic Arts Inc. ist ein weltweit führender Anbieter interaktiver Unterhaltungssoftware. EA bietet Spiele, Inhalte und Online-Dienste für internetfähige Spielkonsolen, Personalcomputer, Mobiltelefone und Tablets an.

EEOText: EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand, Veteranenstatus oder anderer durch das Gesetz geschützte Charakteristiken getroffen. Wir berücksichtigen unter Einhaltung der geltenden rechtlichen Bestimmungen auch qualifizierte Kandidaten mit Vorstrafen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.

Days Open: 42

Can this position be remote?:

EEO Employer Verbiage:

EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand oder Veteranenstatus getroffen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.