Telecom Hardware Technician

Requisition Number: 158299

Position Title: Contingent

External Description:

 Telecom hardware technician (1 year+ contract) - Night Shift

 We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

 Responsibilities:

• Provides day-to-day technical support to game development and testing teams for mobile devices (phones, tablets)
• Installs new firmware, configures and troubleshoots issues related to mobiles phones, tablets, etc.
• Maintains and enforces HPS policies (asset security, firmware management and hardware).
• Performs daily asset tracking routines and periodical audits.
• Recommends improvements to daily operations to achieve better asset tracking and a better service for the teams developing and testing games
• Helps with shipment of mobile devices, when needed, between different EA locations around the world, using company courier services
• Supports the purchasing of mobile devices process by adding newly bought devices to EA’s internal databases, inputting invoice information into asset tracking tools, configuring the devices and preparing them for shipment

 The next great EA HPS Technician needs:

• 6+ months of proven experience in similar role or another customer support role. Studies in Computer Science or equivalent may represent an advantage
• Tech savvy with working knowledge of operating systems for phones and tablets as well as general computer knowledge
• Ability to diagnose and resolve basic technical issues
• Advanced Microsoft Office skills (most importantly MS Excel)
• Good understanding of how databases work
• Proficiency in English
• Excellent communication skills
• Customer-oriented

 

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Community / Marketing Title: Telecom Hardware Technician

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 80

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.