Telecom Hardware Technician

Requisition Number: 158299

Position Title: Contingent

External Description:

 Telecom hardware technician (1 year+ contract) - Night Shift

 We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative, passionate people in the industry.

 Responsibilities:

• Provides day-to-day technical support to game development and testing teams for mobile devices (phones, tablets)
• Installs new firmware, configures and troubleshoots issues related to mobiles phones, tablets, etc.
• Maintains and enforces HPS policies (asset security, firmware management and hardware).
• Performs daily asset tracking routines and periodical audits.
• Recommends improvements to daily operations to achieve better asset tracking and a better service for the teams developing and testing games
• Helps with shipment of mobile devices, when needed, between different EA locations around the world, using company courier services
• Supports the purchasing of mobile devices process by adding newly bought devices to EA’s internal databases, inputting invoice information into asset tracking tools, configuring the devices and preparing them for shipment

 The next great EA HPS Technician needs:

• 6+ months of proven experience in similar role or another customer support role. Studies in Computer Science or equivalent may represent an advantage
• Tech savvy with working knowledge of operating systems for phones and tablets as well as general computer knowledge
• Ability to diagnose and resolve basic technical issues
• Advanced Microsoft Office skills (most importantly MS Excel)
• Good understanding of how databases work
• Proficiency in English
• Excellent communication skills
• Customer-oriented

 

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Community / Marketing Title: Telecom Hardware Technician

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 80

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。