Sr. IT Service Specialist

Requisition Number: 159001

Position Title: Sr ITO Services Specialist

External Description:

Senior IT Service Specialist

 

 

The Challenge

A full time, mostly site-specific position focused on IT client-based solutions enabling the development of games and providing a great employee experience.

 

The Job

Position will be responsible for close interactions with senior development personnel to fully understand and align with studio processes and initiatives.  Role will require “self-starter” mentality, pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting development.  Position to be focused on environment optimization and engineering-based initiatives to improve studio operations.  Position to participate in IT communities focused on future standards and knowledge sharing.  This will also include escalations and afterhours support as needed.

 

The next great EA Senior IT Service Specialist also needs these Key Skills

• Build and maintain pro-active relationships with studio senior technical leads and IT team members.
• Strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, macOS and Apple specific software.
• Strong background in testing for and optimizing client workstations and applications.
• Strong knowledge and understanding of video conferencing equipment and usage.
• Strong written and verbal communication skills.
• Able to resolve incident escalations from corporate/studio desktop support teams.
• Able to provide desktop support to VIP’s, VP/SVP & C-level executives.
• Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
• Participate and/or lead IT projects with the ability to complete tasks independently.
• Understanding of current hardware standards and future hardware releases.
• Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, SIP, as well as network hardware.

 

Work Experience Requirements

• 5 years of general computer installation, maintenance and repair experience.
• 4 years of Active Directory experience.
• Deep understanding and knowledge to provide support and day-to-day troubleshooting in the following Operating Systems: Windows, Mac, iOS, Android.
• Understanding of current hardware standards and future hardware releases.
• Strong knowledge of enterprise administrative tools including Cisco TMS, Call Manager, Active Directory, SCCM, JAMF, etc.
• Understanding of server-side components and applications including web, application, and database infrastructure.
• Strong hardware and software troubleshooting skills in a fast-paced environment required.
• Proficient in resolving issues relating to Outlook, Skype, and Office 365 apps.
• Coordinate with vendors for onsite evaluations and service calls.
• Collaborate with internal business units to solve complex problems.
• Help define best practices to employees seeking IT support.
• Produce appropriate debug information and find details in application and network errors.
• Good knowledge of network/servers and storage.

 

City:

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Community / Marketing Title: Sr. IT Service Specialist

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 4

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.