Sr. IT Service Specialist

Requisition Number: 159001

Position Title: Sr ITO Services Specialist

External Description:

Senior IT Service Specialist

 

 

The Challenge

A full time, mostly site-specific position focused on IT client-based solutions enabling the development of games and providing a great employee experience.

 

The Job

Position will be responsible for close interactions with senior development personnel to fully understand and align with studio processes and initiatives.  Role will require “self-starter” mentality, pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting development.  Position to be focused on environment optimization and engineering-based initiatives to improve studio operations.  Position to participate in IT communities focused on future standards and knowledge sharing.  This will also include escalations and afterhours support as needed.

 

The next great EA Senior IT Service Specialist also needs these Key Skills

• Build and maintain pro-active relationships with studio senior technical leads and IT team members.
• Strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, macOS and Apple specific software.
• Strong background in testing for and optimizing client workstations and applications.
• Strong knowledge and understanding of video conferencing equipment and usage.
• Strong written and verbal communication skills.
• Able to resolve incident escalations from corporate/studio desktop support teams.
• Able to provide desktop support to VIP’s, VP/SVP & C-level executives.
• Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.
• Participate and/or lead IT projects with the ability to complete tasks independently.
• Understanding of current hardware standards and future hardware releases.
• Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, SIP, as well as network hardware.

 

Work Experience Requirements

• 5 years of general computer installation, maintenance and repair experience.
• 4 years of Active Directory experience.
• Deep understanding and knowledge to provide support and day-to-day troubleshooting in the following Operating Systems: Windows, Mac, iOS, Android.
• Understanding of current hardware standards and future hardware releases.
• Strong knowledge of enterprise administrative tools including Cisco TMS, Call Manager, Active Directory, SCCM, JAMF, etc.
• Understanding of server-side components and applications including web, application, and database infrastructure.
• Strong hardware and software troubleshooting skills in a fast-paced environment required.
• Proficient in resolving issues relating to Outlook, Skype, and Office 365 apps.
• Coordinate with vendors for onsite evaluations and service calls.
• Collaborate with internal business units to solve complex problems.
• Help define best practices to employees seeking IT support.
• Produce appropriate debug information and find details in application and network errors.
• Good knowledge of network/servers and storage.

 

City:

State:

Community / Marketing Title: Sr. IT Service Specialist

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。

Days Open: 4

Can this position be remote?:

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。