Service Specialist

Requisition Number: 155376

Position Title: ITO Services Specialist I

External Description:

Who are we?

We are the IT Desktop Support team for BioWare a world-class AAA Game Studio in Edmonton, Alberta. We provide a studio of over 300 developers strong IT support to enable them to make the best games they can. We support everything from desktop technologies, to consoles, to meeting rooms and everything in between. To help with all this we are looking for a highly motivated and technically savvy person to join our team.

What do we need from you?

• Windows 10, Mac OS, iOS & Android mobile OS, Office 365.
• Strong understanding of Meeting Room AV Technology. Example; Cisco SX and Room Kit series VidCon equipment, Crestron.
• Strong understanding of PC client workstation hardware installation, upgrades, troubleshooting, and an understanding of current hardware standards and future releases.
• Strong hardware and software troubleshooting skills in a fast-paced environment required.
• Strong written and verbal communication skills.
• Familiar with enterprise desktop and user administrative tools including Active Directory, SCCM.
• Basic Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
• Experience with Sony and Microsoft console hardware and software.
• Able to lift 50 lbs.

Additional skills, if you got them it would be a plus.

• Mac hardware, Mac-specific software, and Mac imaging. JAMF Casper Suite/JAMF Pro.
• Experience with Cisco SX and Room Kit series VidCon equipment, and Crestron hardware/software.
• Familiar with development applications including Perforce, MS Visual Studio, Autodesk Suite, and Adobe Suite.
• Familiar with development applications including Perforce, MS Visual Studio, Autodesk Suite, and Adobe Suite.
• Experience writing code to create automated solutions (i.e.: Bash, Python, Javascript, Powershell).
• Previous experience supporting business executives.

 *LI-TS1

City:

State:

Community / Marketing Title: Service Specialist

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 51

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.