Service Specialist

Requisition Number: 155376

Position Title: ITO Services Specialist I

External Description:

Who are we?

We are the IT Desktop Support team for BioWare a world-class AAA Game Studio in Edmonton, Alberta. We provide a studio of over 300 developers strong IT support to enable them to make the best games they can. We support everything from desktop technologies, to consoles, to meeting rooms and everything in between. To help with all this we are looking for a highly motivated and technically savvy person to join our team.

What do we need from you?

• Windows 10, Mac OS, iOS & Android mobile OS, Office 365.
• Strong understanding of Meeting Room AV Technology. Example; Cisco SX and Room Kit series VidCon equipment, Crestron.
• Strong understanding of PC client workstation hardware installation, upgrades, troubleshooting, and an understanding of current hardware standards and future releases.
• Strong hardware and software troubleshooting skills in a fast-paced environment required.
• Strong written and verbal communication skills.
• Familiar with enterprise desktop and user administrative tools including Active Directory, SCCM.
• Basic Understanding of network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
• Experience with Sony and Microsoft console hardware and software.
• Able to lift 50 lbs.

Additional skills, if you got them it would be a plus.

• Mac hardware, Mac-specific software, and Mac imaging. JAMF Casper Suite/JAMF Pro.
• Experience with Cisco SX and Room Kit series VidCon equipment, and Crestron hardware/software.
• Familiar with development applications including Perforce, MS Visual Studio, Autodesk Suite, and Adobe Suite.
• Familiar with development applications including Perforce, MS Visual Studio, Autodesk Suite, and Adobe Suite.
• Experience writing code to create automated solutions (i.e.: Bash, Python, Javascript, Powershell).
• Previous experience supporting business executives.

 *LI-TS1

City:

State:

Community / Marketing Title: Service Specialist

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 51

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。