Senior Services Specialist

Requisition Number: 184719

Position Title: Sr ITO Services Specialist

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that. 

The Senior Service specialist is responsible for first, second, and third-line support at the Electronic Arts office in Bucharest.

Reporting into the Romania Site IT manager, and working in a local team of ten, primary work tasks include day-to-day support of end-users, maintenance of local infrastructure, participating in both Local and Global IT projects.

The Senior IT Service specialist needs to be able to communicate and collaborate within the global IT team while maintaining focus on local business requirements.

In this particular role, the candidate must show relevant tech leading expertise in the past 5 years, as they will need to coordinate the desktop team as well as look after their technical skills

The ideal candidate would be outgoing and proactive, technically astute with a keen eye for detail and documentation. Focus on customer satisfaction is key, being the face of IT at EA and leveraging excellent technical knowledge and skills to deliver exceptional IT support.

Responsibilities

• Prioritize helpdesk tickets, monitor email queues
• User support – Hardware and Software
• Infrastructure support (Smart hands) – Network Infrastructure, Server connectivity
• Manage security permissions
• Meeting room AV setup and maintenance (Smart hands)
• Document local systems and processes
• Participation in IT projects

Required Qualifications

• Technical skills
• Hardware knowledge – Desktop, Laptop, Console, AV, Server
• Meet room AV equipment – Neat (Zoom)
• Active Directory – Understanding of Users, Groups, OU’s, Security
• Network - LAN, WAN, Wireless, VPN, DNS, DHCP
• Operating systems knowledge - Windows, macOS
• End-user Support – Troubleshooting ability
• Soft skills
• Seek feedback and input from peers and manager
• Be able to act on feedback and turn that into positive results
• Identify risks
• Offer constructive feedback to peers and manager, communicate risks to the business environment or processes to IT Leadership.
• Other qualifications
• Team player
• Positive attitude
• Interest in technology
• Customers first mentality
• Focus locally (local site), collaborate globally (within EA world)

 

City:

State:

Community / Marketing Title: Senior Services Specialist

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 14

Can this position be remote?: 0

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.