Senior Services Specialist

Requisition Number: 184719

Position Title: Sr ITO Services Specialist

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that. 

The Senior Service specialist is responsible for first, second, and third-line support at the Electronic Arts office in Bucharest.

Reporting into the Romania Site IT manager, and working in a local team of ten, primary work tasks include day-to-day support of end-users, maintenance of local infrastructure, participating in both Local and Global IT projects.

The Senior IT Service specialist needs to be able to communicate and collaborate within the global IT team while maintaining focus on local business requirements.

In this particular role, the candidate must show relevant tech leading expertise in the past 5 years, as they will need to coordinate the desktop team as well as look after their technical skills

The ideal candidate would be outgoing and proactive, technically astute with a keen eye for detail and documentation. Focus on customer satisfaction is key, being the face of IT at EA and leveraging excellent technical knowledge and skills to deliver exceptional IT support.

Responsibilities

• Prioritize helpdesk tickets, monitor email queues
• User support – Hardware and Software
• Infrastructure support (Smart hands) – Network Infrastructure, Server connectivity
• Manage security permissions
• Meeting room AV setup and maintenance (Smart hands)
• Document local systems and processes
• Participation in IT projects

Required Qualifications

• Technical skills
• Hardware knowledge – Desktop, Laptop, Console, AV, Server
• Meet room AV equipment – Neat (Zoom)
• Active Directory – Understanding of Users, Groups, OU’s, Security
• Network - LAN, WAN, Wireless, VPN, DNS, DHCP
• Operating systems knowledge - Windows, macOS
• End-user Support – Troubleshooting ability
• Soft skills
• Seek feedback and input from peers and manager
• Be able to act on feedback and turn that into positive results
• Identify risks
• Offer constructive feedback to peers and manager, communicate risks to the business environment or processes to IT Leadership.
• Other qualifications
• Team player
• Positive attitude
• Interest in technology
• Customers first mentality
• Focus locally (local site), collaborate globally (within EA world)

 

City:

State:

Community / Marketing Title: Senior Services Specialist

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 14

Can this position be remote?: 0

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。