IT Service Delivery Coordinator
複数の場所: California, USA • Austin, TX, USA
注意
Requisition Number: 182070
Position Title: Systems Engineer II
External Description:
IT Service Delivery Coordinator
Respawn - Electronic Arts
LA
We are excited to find an experienced IT Service Delivery Coordinator who can support our amazing Respawn game development Build and Release teams. Reporting to the Senior Manager of IT Infrastructure Services, you will deliver and manage services collaboratively to ensure our game development processes run smoothly. We believe this opportunity would suit a person with a great understanding of IT service management, process improvement, and the game development lifecycle.
Responsibilities
- Manage the delivery of IT services to the game development build and release team
- You will Develop service delivery processes.
- Coordinate with the game development team to understand their IT requirements and ensure they are met.
- You will manage relationships with team members, ensuring high levels of customer satisfaction.
- Manage and resolve any IT service issues, escalations, or conflicts.
Qualifications
Technical skills
- Deep understanding of Active Directory
- Expert knowledge in high-performance Windows on Vsphere
- Experience with Perforce, Jenkins, Jira, Confluence, Active Directory, Google Workspace
- Experience with IT infrastructures and systems management
- Familiarity SysInternals, CI Systems, HashiCorp tools, Grafana/Telegraf
Soft skills
- A focus on customer satisfaction and the ability to handle customer queries and complaints
- Participate in IT strategic planning and budgeting activities
- A focus on customer satisfaction and the ability to handle customer questions and concerns.
- Ability to manage multiple priorities and meet deadlines
Other qualifications
- 3+ years experience as an IT Service Delivery Coordinator or similar role.
- Experience with software development and project management methodologies.
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US COMPENSATION AND BENEFITS The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. BASE SALARY RANGES • California (depending on location e.g. Los Angeles vs. Sacramento): º $122,400 - $176,300 USD Annually Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. |
City:
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Community / Marketing Title: IT Service Delivery Coordinator
Company Profile:
Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。
EEOText: EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無、および法律で保護されたその他のあらゆる状況は考慮されません。 また、犯罪歴のある人物の雇用も、募集要項を満たす応募者の場合は適用法令に従って検討します。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。
Days Open: 77
Can this position be remote?: 0
EEO Employer Verbiage:
EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。