Site IT Support - Contractor (1 year contract)

Requisition Number: 180932

Position Title: Contingent

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that. 

The IT Service specialist is responsible for first, second and third line support at the Electronic Arts office in Bucharest. You will report into the Romania Site IT manager, and working in a local team of ten, primary work tasks include daily support of end-users, maintenance of local infrastructure, participating in both Local and Global IT projects. You will collaborate within our global IT team while focusing on local our requirements. You will need to be technically astute with an eye for detail and documentation. Focus on customer satisfaction is also important, being the face of IT at EA and using excellent technical knowledge to deliver the IT support.

Responsibilities

• Prioritize helpdesk tickets, monitor email queues
• User support – Hardware and Software
• Infrastructure support (Smart hands) – Network, File shares
• Manage security permissions
• Meet room AV setup and maintenance (Smart hands)
• Document local systems and processes
• Participation in IT projects

Required Qualifications

• Technical skills
  • Hardware knowledge – Desktop, Laptop, Console, AV, Server
  • Meet room AV equipment – Zoom
  • Active Directory – Understanding of Users, Groups, OU’s, Security
  • Network - LAN, WAN, Wireless, Firewall, VPN, DNS, DHCP
  • Operating systems knowledge - Windows, macOS
  • End-user Support – Troubleshooting ability
• Soft skills
  • Seek feedback and input from peers and manager
  • Be able to act on feedback and turn that into positive results
  • Offer constructive feedback to peers and manager, communicate risks to the business environment or processes to IT Leadership.
• Other qualifications
  • Team player
  • Customers first mentality
  • Focus locally (local site), collaborate globally (within EA world)

City:

State:

Community / Marketing Title: Site IT Support - Contractor (1 year contract)

Company Profile:

Electronic Arts Inc. es una empresa de software de entretenimiento interactivo líder a nivel mundial. EA distribuye juegos, contenido y servicios en línea para consolas, ordenadores personales, teléfonos móviles y tabletas conectados a Internet.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 70

Can this position be remote?: 0

EEO Employer Verbiage:

EA ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano. EA también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la ley aplicable.