Game Creation Operations Engineer
Location: Vancouver, BC, Canada
Requisition Number: 184520
Position Title: Applications Engineer I
External Description:
Electronic Arts IT group keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and we need your help to do that.
Position Summary:
The Game Creation Operations Engineer (Perforce) is a technical professional on our specialist operations team that supports EA’s large and complex source code and asset repositories across the globe. They use their Helix Core and Linux knowledge to provide application and system support to maintain operations, availability and high performance across many Perforce environments around the world.
The team is responsible for system engineering, application troubleshooting, implementing technical fixes and workarounds, keeping operating systems and application software up-to-date, working with report data to maintain capacity and performance of the environment, and contributing to the Perforce product roadmap.
The job can be fully remote for individuals located in North or South America and you will report to the Senior Manager Game Creation Operations based in the United Kingdom.
Why work on the Perforce Product team?
We help build and run our version control product in a large, globally distributed environment and we are surrounded by EAIT people who are passionate about Perforce. We work directly with game development teams to improve their workflows and resolve their problems.
We believe in being the catalysts for operational and engineering improvement in a product area that is rapidly changing within Electronic Arts. We are all product owners, and we believe in running high-quality operational environments that focus on continuous improvement and the desire to automate manual processes whenever possible.
Responsibilities
- Provide user community support through our help channels on common Helix Core and Swarm issues
- Monitor Perforce environments for application and system health and performance
- Create and maintain Perforce multi-server environments
- Identify repetitive operational tasks for process improvement and automation
- Actively participate and contribute within a scrum or kanban agile team
- Collaboratively work with the wider product team to deliver our IT strategy shared goals
- Understand studio and game creation needs evolve and shift focus as needed
Qualifications
- 1+ year experience of providing application support with Helix Core applications (p4d, p4v, p4p)
- 1+ year experience of providing system support for Linux operating systems
- Experience of troubleshooting and providing resolution to difficult, unfamiliar issues
- Experience of participating in Scrum and/or Kanban Agile ceremonies
Preferred Skills
- Experience with creating and/or supporting in-house tools with languages such as PowerShell, Python, .Net Core (C#), BASH, Perl
- Experience with enterprise monitoring and analysis, such as datadog, grafana, prometheus, splunk, or similar
- Understanding of Infrastructure as Code (IaC) best practices
- Professional certifications, such as Azure, AWS, GCP, VMWare, Linux, CompTIA, Agile Scrum
- Familiar with product/service delivery methodologies
Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content, and online services across platforms. We have a broad portfolio of brands that span the most popular genres.
We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together experienced people that combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.
Join us in driving the next revolution in games.
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Ceci ne s’applique pas au Québec.
BC COMPENSATION AND BENEFITS The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs. BASE SALARY RANGES • British Columbia (depending on location e.g. Vancouver vs. Victoria): º $73,200 - $101,700 CAN Annually Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity. |
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Community / Marketing Title: Game Creation Operations Engineer
Company Profile:
We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.
EEOText:
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
Days Open: 15
Can this position be remote?: 0
EEO Employer Verbiage:
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.