Site IT Support - Contractor (1 year contract)

Requisition Number: 180932

Position Title: Contingent

External Description:

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally.  As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that. 

The IT Service specialist is responsible for first, second and third line support at the Electronic Arts office in Bucharest. You will report into the Romania Site IT manager, and working in a local team of ten, primary work tasks include daily support of end-users, maintenance of local infrastructure, participating in both Local and Global IT projects. You will collaborate within our global IT team while focusing on local our requirements. You will need to be technically astute with an eye for detail and documentation. Focus on customer satisfaction is also important, being the face of IT at EA and using excellent technical knowledge to deliver the IT support.

Responsibilities

• Prioritize helpdesk tickets, monitor email queues
• User support – Hardware and Software
• Infrastructure support (Smart hands) – Network, File shares
• Manage security permissions
• Meet room AV setup and maintenance (Smart hands)
• Document local systems and processes
• Participation in IT projects

Required Qualifications

• Technical skills
  • Hardware knowledge – Desktop, Laptop, Console, AV, Server
  • Meet room AV equipment – Zoom
  • Active Directory – Understanding of Users, Groups, OU’s, Security
  • Network - LAN, WAN, Wireless, Firewall, VPN, DNS, DHCP
  • Operating systems knowledge - Windows, macOS
  • End-user Support – Troubleshooting ability
• Soft skills
  • Seek feedback and input from peers and manager
  • Be able to act on feedback and turn that into positive results
  • Offer constructive feedback to peers and manager, communicate risks to the business environment or processes to IT Leadership.
• Other qualifications
  • Team player
  • Customers first mentality
  • Focus locally (local site), collaborate globally (within EA world)

City:

State:

Community / Marketing Title: Site IT Support - Contractor (1 year contract)

Company Profile:

Electronic Arts Inc.は、インタラクティブ・エンターテイメント・ソフトウェアの世界的大手企業です。 EAは、インターネットに接続されたコンソール、パソコン、携帯電話、タブレットに対してゲーム、コンテンツおよびオンラインサービスを提供しています。

EEOText:

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 70

Can this position be remote?: 0

EEO Employer Verbiage:

EAは雇用機会を均等に提供します。 雇用に関する決定を下す際は、人種、肌の色、国籍、出身国、出身民族、身体的性別、社会/文化/心理的性別、性別自認または性別表現、性的指向、年齢、遺伝情報、宗教、身体障害、病状、妊娠、婚姻状況、家族状況、軍役経験の有無は考慮されません。 さらにEAでは、身体に障害のある方々のために、適用法令によって定められた職場環境を整えることも行っています。