Senior Workplace Coordinator

Requisition Number: 178225

Position Title: Lead Facilities Coordinator

External Description:

 

Senior Workplace Experience Coordinator

Electronic Arts

Austin

• The Workplace Experience (WE) Coordinator will be a dynamic, customer service-focused person who works fast and strives to assist each studio and office in creating the very best and well-kept environment possible to attract and retain passionate team members and help produce and support the best games. You will assist with the day-today operations of the EA Austin campus including facility upkeep and maintenance, guest relations, visitor management, shipping & receiving, employee services, event coordination, simple graphic design, and administrative responsibilities.

Responsibilities:

• Grow onsite engagement through events, communications, ERGs, and DEI-focused programs.
• Help implement our global workplace experience programs locally.
• Build relationships with local leaders and internal staff.
• Help maintain the onsite EA Experience store, including purchasing inventory, processing game orders, and maintaining the look and feel of the store.
• Service Now Ticket Management. Review, respond and assign help tickets to the appropriate avenue.
• You will guide our campus programs and oversee vendor contractors who may hold responsibilities for activities.
• You have knowledge and implementation of web-based programs to manage weekly newsletters, campus flyers and invitation systems.
• Occasional weekend work to oversee vendor work.
• Respond to all inquiries and complaints; ensure quality service delivery to every employee; follow up with employees to ensure complete customer satisfaction.
• Submit accurate help tickets to property management for repairs or attention requires outside realm of skills and responsibilities.
• Sources vendors for employee events, services, and maintenance.
• Prepare for new hires, Assisting PP to set up for orientation sessions, providing tours, and setting up new hire desks.
• Coordinate with Day Porters to manage inventory at kitchens, printers and supply alcoves.
• Manage event support responsibilities to include coordination with IT for A/V purposes, furniture set-up and tear down, food and beverage set-up, and vendor coordination.
• Responsible for WE receipts and invoices to submit to WE Manager or Accounts Payables.
• You will report to Senior Manager, Facilities.

Qualification and Requirements

• Associate's degree or equivalent in a related field
• 2+ years of administrative, events management or hospitality field experience.
• Task management (Overseeing multiple tasks/projects simultaneously and maintaining a high level of output).
• Listen and learn(Assess priority quickly, and become proficient in protocol, culture and processes).
• Go beyond the established framework; look for new ideas and creative solutions to overcome challenges
• Work in a team environment with a customer service focus.
• Office technology (Intimately familiar with Internet Tools and proficiency in Word, Excel, Outlook, Ticketing Systems, Mail Chimp, Google Docs, Survey Monkey, Green Envelope, Bright Author and Photoshop)
• Handle confidential information.
• Manage clients' timelines/deadlines.
• Vendor management skills (Be at ease asking for deliverables on the phone, and giving refunds and credits); able to bring vendor relations to strategic end.
• Creative-thinking; propose and then complete approved processes, and resolve issues as they arise within all company policies and best practices.
• Electronic Arts Inc. is a global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

 

City:

State:

Community / Marketing Title: Senior Workplace Coordinator

Company Profile:

Electronic Arts Inc. ist ein weltweit führender Anbieter interaktiver Unterhaltungssoftware. EA bietet Spiele, Inhalte und Online-Dienste für internetfähige Spielkonsolen, Personalcomputer, Mobiltelefone und Tablets an.

EEOText: EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand, Veteranenstatus oder anderer durch das Gesetz geschützte Charakteristiken getroffen. Wir berücksichtigen unter Einhaltung der geltenden rechtlichen Bestimmungen auch qualifizierte Kandidaten mit Vorstrafen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.

Days Open: 82

Can this position be remote?: 0

EEO Employer Verbiage:

EA engagiert sich für Chancengleichheit und Gleichstellung. Alle Personalentscheidungen werden unabhängig von Ethnie, Hautfarbe, Herkunft, Abstammung, Geschlecht, Geschlechtsidentität oder ausgelebtem Geschlecht, sexueller Orientierung, Alter, genetischer Information, Religion, Behinderung, Krankheit, Schwangerschaft, Familienstand oder Veteranenstatus getroffen. EA sorgt außerdem für die durch geltendes Gesetz vorgeschriebenen Anpassungen am Arbeitsplatz für Individuen mit anerkannten Behinderungen.