Senior Workplace Coordinator
Location: Austin, TX, USA
Notice
Requisition Number: 178225
Position Title: Lead Facilities Coordinator
External Description:
Senior Workplace Experience Coordinator
Electronic Arts
Austin
- The Workplace Experience (WE) Coordinator will be a dynamic, customer service-focused person who works fast and strives to assist each studio and office in creating the very best and well-kept environment possible to attract and retain passionate team members and help produce and support the best games. You will assist with the day-today operations of the EA Austin campus including facility upkeep and maintenance, guest relations, visitor management, shipping & receiving, employee services, event coordination, simple graphic design, and administrative responsibilities.
Responsibilities:
- Grow onsite engagement through events, communications, ERGs, and DEI-focused programs.
- Help implement our global workplace experience programs locally.
- Build relationships with local leaders and internal staff.
- Help maintain the onsite EA Experience store, including purchasing inventory, processing game orders, and maintaining the look and feel of the store.
- Service Now Ticket Management. Review, respond and assign help tickets to the appropriate avenue.
- You will guide our campus programs and oversee vendor contractors who may hold responsibilities for activities.
- You have knowledge and implementation of web-based programs to manage weekly newsletters, campus flyers and invitation systems.
- Occasional weekend work to oversee vendor work.
- Respond to all inquiries and complaints; ensure quality service delivery to every employee; follow up with employees to ensure complete customer satisfaction.
- Submit accurate help tickets to property management for repairs or attention requires outside realm of skills and responsibilities.
- Sources vendors for employee events, services, and maintenance.
- Prepare for new hires, Assisting PP to set up for orientation sessions, providing tours, and setting up new hire desks.
- Coordinate with Day Porters to manage inventory at kitchens, printers and supply alcoves.
- Manage event support responsibilities to include coordination with IT for A/V purposes, furniture set-up and tear down, food and beverage set-up, and vendor coordination.
- Responsible for WE receipts and invoices to submit to WE Manager or Accounts Payables.
- You will report to Senior Manager, Facilities.
Qualification and Requirements
- Associate's degree or equivalent in a related field
- 2+ years of administrative, events management or hospitality field experience.
- Task management (Overseeing multiple tasks/projects simultaneously and maintaining a high level of output).
- Listen and learn(Assess priority quickly, and become proficient in protocol, culture and processes).
- Go beyond the established framework; look for new ideas and creative solutions to overcome challenges
- Work in a team environment with a customer service focus.
- Office technology (Intimately familiar with Internet Tools and proficiency in Word, Excel, Outlook, Ticketing Systems, Mail Chimp, Google Docs, Survey Monkey, Green Envelope, Bright Author and Photoshop)
- Handle confidential information.
- Manage clients' timelines/deadlines.
- Vendor management skills (Be at ease asking for deliverables on the phone, and giving refunds and credits); able to bring vendor relations to strategic end.
- Creative-thinking; propose and then complete approved processes, and resolve issues as they arise within all company policies and best practices.
- Electronic Arts Inc. is a global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.
City:
State:
Community / Marketing Title: Senior Workplace Coordinator
Company Profile:
Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。
EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律,考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律,为符合条件的残障个体改善工作环境。
Days Open: 82
Can this position be remote?: 0
EEO Employer Verbiage:
EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律,为符合条件的残障个体改善工作环境。