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Lead UX Researcher

Multiple Locations: Redwood City, CA, USA • Vancouver, BC, Canada • Seattle, WA, USA

Notice

This position is no longer open.

Requisition Number: 174570

Position Title: Lead User Experience Researcher

External Description:

Lead UX Researcher

The EA Digital Platform (EADP) group provides central services that help game teams to tap into the power of the global EA ecosystem. Compatible across multiple platforms and devices, our platform empowers teams to foster deeper, more meaningful relationships with our players. The EADP is the foundation on which EA's games are built. By providing reusable capabilities that game teams can easily integrate into their games, we allow them to focus on making incredible games. These building blocks are made up of high-level service platforms including Commerce & Identity, Data and AI, Gameplay Services, Social & Marketplace, and Player & Developer Experience.

Description

As a Lead UX Researcher on the EADP group, you will report to the Manager of Experience Design where you'll help to envision digital experiences for game studio teams.

  • Please note that this is not a game studio design role **
  • Only applications with a portfolio submissions will be considered **

Responsibilities

  • Connect user research with products related to game creation, while being an amplifier for relevant insights by working across the organization (Experience Design, Engineering, and Product Management)
  • Create and optimize research processes to enable Design team to deliver best-in-class experiences
  • Be an expert at matching research insights and their delivery mechanisms with priorities and strategic product initiatives
  • Work with the Design team, creating user scenarios, concept sketches, experience storyboards, high fidelity designs, and rapid prototypes
  • Work with product managers, designers, engineers, researchers, and external partners to establish cohesive language and a unified voice across products and platforms
  • Work behind the scenes to identify and remove potential roadblocks
  • Participate in sharing constructive feedback in design reviews based on your own insight

Requirements

  • Collect and analyze user behavior through lab studies, surveys, benchmark studies, and online experiments
  • Work with Designers, Product Managers, Engineers, and other Researchers to prioritize research opportunities
  • Experience shaping content for diverse projects
  • Skilled at framing problems and scoping research approaches.
  • Expert at questionnaire design, survey programming, data analysis, and translating complex questions into efficient and focused inquiries
  • Experience analyzing end-to-end product development from initial product strategy to post-launch iteration
  • Understand modern experience design methodology
  • Experience in Agile Scrum Methodology work processes
  • Familiarity with a variety of product design software, spreadsheets (can maintain complex spreadsheets), and customer research tools
  • Diverse B2B/B2C portfolio (5+ years) that reflect research and design excellence

Bonus

  • Experience in, or understanding of, games, game development, and game tooling like Unity, Unreal, or other tools

City:

State:

Remote?: 1

Community / Marketing Title: Lead UX Researcher

Company Profile:

Electronic Arts is the leading interactive entertainment company, powered by innovative technology. We create incredible experiences for millions of players around the world. But what matters most is our people who inspire us, and the world, to play. As we bring new forms of entertainment to people around the world, we need creative, collaborative, diverse and adaptable people to keep making Electronic Arts better.

EEOText: About EA We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Date Opened: 2022-07-08 20:58:05.36

EEO Employer Verbiage:

About EA

We exist to inspire the world to play. Through innovative technology and immersive storytelling, we deliver new ways of experiencing worlds of interactive entertainment for our millions of players worldwide. Our strength lies in the diversity of our people, combining creativity, innovation and passion. We fully champion inclusive culture, and provide opportunities for growing, learning, and leading that allows for the most impactful and rewarding work of our teams’ careers. 

 

We put our people first, and we make sure they’re taken care of both in and out of the office. As we reflect on our learnings and successes from remote work, we aim to provide dynamic, collaborative and flexible work environments for our teams. Our employees connect through our Employee Resource Groups, which are actively involved in driving business decisions every step of the way. But our support doesn’t end at the workplace—we also encourage a balanced lifestyle with paid time off and new parent leave, free video games, fitness reimbursement and more. 

 

Our goal is to provide a safe, respectful and inspiring workplace for all of our employees. Through our diversity, equity, inclusion and social responsibility programs, we’re doing the work to give everyone the space to be their full selves while giving back to our community. We’re looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and build on our success. As our industry accelerates, we aren’t just keeping up—we’re staying ahead of the game.

 

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Click here to view our Data Privacy Policy.

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