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Lead UX Researcher

Multiple Locations: Redwood City, CA, USA • Vancouver, BC, Canada • Seattle, WA, USA

Notice

This position is no longer open.

Requisition Number: 174570

Position Title: Lead User Experience Researcher

External Description:

Lead UX Researcher

The EA Digital Platform (EADP) group provides central services that help game teams to tap into the power of the global EA ecosystem. Compatible across multiple platforms and devices, our platform empowers teams to foster deeper, more meaningful relationships with our players. The EADP is the foundation on which EA's games are built. By providing reusable capabilities that game teams can easily integrate into their games, we allow them to focus on making incredible games. These building blocks are made up of high-level service platforms including Commerce & Identity, Data and AI, Gameplay Services, Social & Marketplace, and Player & Developer Experience.

Description

As a Lead UX Researcher on the EADP group, you will report to the Manager of Experience Design where you'll help to envision digital experiences for game studio teams.

  • Please note that this is not a game studio design role **
  • Only applications with a portfolio submissions will be considered **

Responsibilities

  • Connect user research with products related to game creation, while being an amplifier for relevant insights by working across the organization (Experience Design, Engineering, and Product Management)
  • Create and optimize research processes to enable Design team to deliver best-in-class experiences
  • Be an expert at matching research insights and their delivery mechanisms with priorities and strategic product initiatives
  • Work with the Design team, creating user scenarios, concept sketches, experience storyboards, high fidelity designs, and rapid prototypes
  • Work with product managers, designers, engineers, researchers, and external partners to establish cohesive language and a unified voice across products and platforms
  • Work behind the scenes to identify and remove potential roadblocks
  • Participate in sharing constructive feedback in design reviews based on your own insight

Requirements

  • Collect and analyze user behavior through lab studies, surveys, benchmark studies, and online experiments
  • Work with Designers, Product Managers, Engineers, and other Researchers to prioritize research opportunities
  • Experience shaping content for diverse projects
  • Skilled at framing problems and scoping research approaches.
  • Expert at questionnaire design, survey programming, data analysis, and translating complex questions into efficient and focused inquiries
  • Experience analyzing end-to-end product development from initial product strategy to post-launch iteration
  • Understand modern experience design methodology
  • Experience in Agile Scrum Methodology work processes
  • Familiarity with a variety of product design software, spreadsheets (can maintain complex spreadsheets), and customer research tools
  • Diverse B2B/B2C portfolio (5+ years) that reflect research and design excellence

Bonus

  • Experience in, or understanding of, games, game development, and game tooling like Unity, Unreal, or other tools

City:

State:

Community / Marketing Title: Lead UX Researcher

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律,考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律,为符合条件的残障个体改善工作环境。

Days Open: 52

Can this position be remote?: 1

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律,为符合条件的残障个体改善工作环境。

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