Senior Technical Program Manager - Metrics

Requisition Number: 169287

Position Title: Senior Program Manager I

External Description:

Our Team

Production Infrastructure and Engineering's charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, primary services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we endeavor to make improvements in cost and capacity use.

Key Responsibilities

Reporting to a Sr Director of Program Management, you will determine and manage technology programs, milestones, success criteria, resource allocation, and delivery needed for migrating, modernizing, securing, and building large-scale distributed systems for automated workflows and platform management. Those solutions bring optimized workflows for services and game server provisioning, observability, and fleet management across on-premises, hybrid, and cloud-native deployments.

Responsibilities:

• Identify and scope partner / customer unmet requirements and pain points to decide user stories, use cases, and requirements.
• Identity and manage cross-group dependencies needed for delivery.
• Coordinate the development of engineering / technology roadmaps for priority impact areas within high impact opportunity spaces for EA.
• Facilitate scientific / technical collaboration across research, engineering, and design functions on incubation efforts to take new technologies and experiences from the lab to the market.
• Communicate technical concepts at the appropriate level of abstraction to all kinds of partners.
• Engagement: Lead large programs across game studios, services, and platform teams.
• Programs: Lead cloud infrastructure and services development efforts and collaborate across dependent engineering teams to consolidate and operationalize platforms.
• Products: Guide platform vision and engagement goals into tactical efforts with roadmaps, priorities, and measurable milestones.

• Quality: Ensuring testing to meet acceptance and performance criteria defined by the program.
• Service Management: Participating in change and release management that results in zero downtime and zero data loss deployments.
• Data: Use data and our requirements to help improve vision, requirements, and service improvements.
• Efficient: Driving for services and platform operations that are easy to use, integrated, and resource-efficient.

Experience:

• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.
• 8+ years of program management experience.
• 5+ years of experience across component definition, design, engagement, infrastructure, engineering, and service management for online services and platforms.
• Experience with documentation and work tracking tools like Confluence, GitLab, JIRA, Teams/Sharepoint, Workfront, Hansoft.
• Experienced with cloud engineering components including container models, service discovery, monitoring and diagnostic tooling, and dev chain tooling, a plus.
• Familiarity with Cloud Native Computing Foundation (CNCF), Cloud Service Providers (AWS, GCP, and Azure), Continuous Integration and Continuous Delivery (CI/CD) pipelines and principles, and GitOps.
• Experience working with multiple teams and partners across organizations.
• Delivery track record across multiple large-scale cross-group programs.
• Can bring clarity and ensure shared understanding across teams.
• Create enthusiasm and an environment where everyone can do great work.
• Passionate about achieving goals and obtaining results.
• Aim to bring imagination, original ideas, and excitement to everything you do.
• Pioneer and act with the curiosity and courage that it takes to experiment and try new things.

Bonus:

• Understanding of distributed systems and microservices
• Experience in online products or cloud computing products
• Awareness of Observability stack (Metrics, Logging, Tracing)
• Awareness of OKR framework and experience handling data with SQL/scripting
• Successful track record in overseeing projects and customer engagements for technology products
• Understanding of and a passion for the digital gaming space

City:

State:

Community / Marketing Title: Senior Technical Program Manager - Metrics

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 42

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.