IT Desktop Support Specialist

Requisition Number: 159011

Position Title: Contingent

External Description:

SUMMARY

1. This is a 3-month Contract**

You will report to the Manager of IT and help support in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing. maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas and provide end-user training and assistance where required.

PRIMARY & ESSENTIAL ACCOUNTABILITIES

• You will support in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas and provide end-user training and assistance where required
• You will evaluate, prioritize and respond to service requests with a resolution
• You will perform analysis and diagnosis of routine PC problems for end-users, and recommend and implement solutions Install, configure, test, maintain, monitor, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products
• You will develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
• You will construct, install, and test customized configurations based on various platforms and operating systems
• You will monitor and test PC performance and provide statistics and reports
• You will perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
• You will maintain communications with end-users to ensure systems continually meet our needs
• Under guidance, you will perform periodic system maintenance
• Place vendor service calls to resolve hardware or software failures
• Coordinate with end-users and technical staff to implement and maintain systems that use industry best practices to meet business objectives, white maintaining the security and integrity of the data, system and network metrics, project status reports and operating status reports for management and team members
• Provide service desk and technical support to users
• Perform routine problem analysis and resolution design for systems and applications
• Support, communicate, reinforce and defend the mission. values and culture of the organization

SECONDARY ACCOUNTABIITIES

• Maintain helpdesk records using the ticket management system
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to contribute to job accomplishments
• Protect organization's value by preserving the confidentiality of information

YEARS OF EXPERIENCE 1+ Years

EDUCATION LEVEL

• High School Diploma or GED

QUALIFICATIONS

• Understand current principles and practices of IT support and work with users and other IT professionals to identify, analyze and resolve system problems
• Understanding of and/or experience in Help Desk functionality and IT maintenance procedures
• Experience with consulting or customer service
• Successfully interact with other IT professionals and end-users
• Demonstrates a commitment to the process of continuous improvement by identifying and responding actively to the needs of all customers

SPECIAL WORK CONDITIONS

• Extended or after-hours support is required
• Occasional travel to other sites required <15%

City:

State:

Community / Marketing Title: IT Desktop Support Specialist

Company Profile:

Electronic Arts Inc. è un'azienda di software di intrattenimento interattivo leader globale. EA offre giochi, contenuti e servizi online per console collegate ad internet, personal computer, cellulari e tablet.

EEOText: EA promuove le pari opportunità. Qualsiasi decisione di impiego viene fatta senza discriminazione di razza, colore, nazionalità, origini, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazione genetica, religione, invalidità, condizione medica, gravidanza, stato civile, stato familiare, anzianità o qualsiasi altra caratteristica protetta dalla legge. Considereremo anche i candidati qualificati con fedina penale sporca, in virtù delle leggi applicabili. EA rende accessibile il posto di lavoro per gli individui diversamente abili, come indicato dalla legge.

Days Open: 14

Can this position be remote?:

EEO Employer Verbiage:

EA promuove le pari opportunità. Qualsiasi decisione di impiego viene fatta senza discriminazione di razza, colore, nazionalità, origini, sesso, genere, identità o espressione di genere, orientamento sessuale, età, informazione genetica, religione, invalidità, condizione medica, gravidanza, stato civile, stato familiare o anzianità. EA rende accessibile il posto di lavoro per gli individui diversamente abili, come indicato dalla legge.