Community Manager - Madden Mobile (Contract)

Requisition Number: 156258

Position Title: Contingent

External Description:

Community Manager – Madden Mobile

Job Description:

The Community Manager position is a highly visible role that connects our global game teams with our player communities. A successful Community Manager for this role will be able to leverage game expertise to engage players in conversation, report on community sentiment and drive strategic feedback collection to optimize game development and overall service retention. This important role will partner closely with studio and other cross-functional teams around the world to ensure a consistent, high-quality user experience inside and outside of our games.

Job Responsibilities

• Work directly with the Madden Mobile core community teams to help create and execute the global community plans for EA Sports.
• Closely partner with Studio development, Campaign, and Brand Marketing teams on plans, roadmaps, and events.
• Be the voice of the community, maintain a tight two-way dialogue between players, studios, and stakeholders.
• Utilize social intelligence tools to identify, quantify, validate, and prioritize player feedback and game issues.
• Manage communications around the game and live service issues: Bugs, Cheats, Outages, and Support Issues.
• Build close relationships between EA and top influencers, elite fans, and users. Maintain a positive community reputation.
• Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
• Ensure all Electronic Arts standards, policies, and processes are observed and followed.
• Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
• Regularly deliver Community reports on channel metrics, fan feedback, game issues, or service risks.
• Work closely with Customer Support and Live Service teams on forums moderation, live service, and overall player experiences.
• Manage the live service escalation processes for communications with all game stakeholders.
• Be a subject matter expert on the game itself, inside and out.

Qualifications

• Passion and Experience playing the Madden Mobile franchise with heavy brand awareness.
• 2-3 years of experience working in online communities.
• Strategic and creative thinker with the ability to present new ideas effectively.
• Self-motivated, detail-oriented team player who is a quality driven individual.
• Has strong problem-solving skills and must be able to keep focus on multiple tasks and effectively set priorities among projects.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.
• Solid understanding of Live Service operations and development.
• Bachelor’s Degree in communications or marketing a plus.
• Licensor, live service, or operations experience also a plus.

City:

State:

Community / Marketing Title: Community Manager - Madden Mobile (Contract)

Company Profile:

Electronic Arts Inc. este o companie de divertisment interactiv, lider la nivel mondial. EA oferă jocuri, conținut și servicii online pentru console conectate la Internet, calculatoare personale, telefoane mobile și tablete.

EEOText: EA este un angajator care oferă oportunități egale. Toate deciziile de angajare sunt luate fără a ține seama de rasă, culoare, origine națională, descendență, sex, identitate sau exprimare de gen, orientare sexuală, vârstă, informații genetice, religie, dizabilități, stare medicală, sarcină, stare civilă, statut familial, statut de veteran sau orice altă caracteristică protejată de lege. De asemenea, acceptăm și candidaturi calificate din partea persoanelor cu cazier, în conformitate cu legislația aplicabilă. De asemenea, EA oferă locuri de muncă pentru persoanele cu handicap calificate, conform legislației aplicabile.

Days Open: 38

Can this position be remote?:

EEO Employer Verbiage:

EA este un angajator care oferă oportunități egale. Toate deciziile de angajare sunt luate fără a ține seama de rasă, culoare, origine națională, descendență, sex, identitate sau exprimare de gen, orientare sexuală, vârstă, informații genetice, religie, dizabilități, stare medicală, sarcină, stare civilă, statut familial sau statut de veteran. De asemenea, EA oferă locuri de muncă pentru persoanele cu handicap calificate, conform legislației aplicabile.