Community Manager - Madden Mobile (Contract)

Requisition Number: 156258

Position Title: Contingent

External Description:

Community Manager – Madden Mobile

Job Description:

The Community Manager position is a highly visible role that connects our global game teams with our player communities. A successful Community Manager for this role will be able to leverage game expertise to engage players in conversation, report on community sentiment and drive strategic feedback collection to optimize game development and overall service retention. This important role will partner closely with studio and other cross-functional teams around the world to ensure a consistent, high-quality user experience inside and outside of our games.

Job Responsibilities

• Work directly with the Madden Mobile core community teams to help create and execute the global community plans for EA Sports.
• Closely partner with Studio development, Campaign, and Brand Marketing teams on plans, roadmaps, and events.
• Be the voice of the community, maintain a tight two-way dialogue between players, studios, and stakeholders.
• Utilize social intelligence tools to identify, quantify, validate, and prioritize player feedback and game issues.
• Manage communications around the game and live service issues: Bugs, Cheats, Outages, and Support Issues.
• Build close relationships between EA and top influencers, elite fans, and users. Maintain a positive community reputation.
• Conduct surveys, research, and feedback from the community on issues significantly impacting the experience.
• Ensure all Electronic Arts standards, policies, and processes are observed and followed.
• Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
• Regularly deliver Community reports on channel metrics, fan feedback, game issues, or service risks.
• Work closely with Customer Support and Live Service teams on forums moderation, live service, and overall player experiences.
• Manage the live service escalation processes for communications with all game stakeholders.
• Be a subject matter expert on the game itself, inside and out.

Qualifications

• Passion and Experience playing the Madden Mobile franchise with heavy brand awareness.
• 2-3 years of experience working in online communities.
• Strategic and creative thinker with the ability to present new ideas effectively.
• Self-motivated, detail-oriented team player who is a quality driven individual.
• Has strong problem-solving skills and must be able to keep focus on multiple tasks and effectively set priorities among projects.
• Ability to objectively interpret customer/community feedback and make actionable recommendations.
• Solid understanding of Live Service operations and development.
• Bachelor’s Degree in communications or marketing a plus.
• Licensor, live service, or operations experience also a plus.

City:

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Community / Marketing Title: Community Manager - Madden Mobile (Contract)

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 38

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.