IT Support Specialist

Requisition Number: 154567

Position Title: ITO Services Specialist II

External Description:

 

IT Support Specialist for Electronic Arts Finland

 

The Electronic Arts’ Tracktwenty Studio in Helsinki, Finland is seeking for new talented people to join their team. Tracktwenty is the developer of the hugely successful mobile game SimCity BuildIt. To date SimCity BuildIt has been played by more than 200 million gamers around the world.

 

As we continue to grow we’re looking for an experienced IT Support Specialist who will provide second line support for all staff based at Helsinki office. The role is primarily responsible for resolving support requests while meeting customer satisfaction targets. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and through self-service.

 

What an IT Support Specialist does at EA:

• To diagnose and resolve software and hardware incidents, Windows and MacOS running a range of software applications.
• To assist any user with any reported IT incident.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT Service desk system.
• To install and configure new IT equipment.
• To maintain a high level of customer service.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To work as part of a team with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation to aide in the quick resolution of future incidents and enable users to become more self-sufficient.

 

The next great EA IT Support Specialist also needs:

Experience/Knowledge:

• Previous experience working in an IT Support role
• Experience of working in IT Support in a related industry (Entertainment/Gaming) – desirable.
• Working knowledge of Microsoft Windows 8/10 and MacOS as well as software packages including Microsoft Office and Adobe Creative Suite.
• Knowledge of relevant technologies such as JAMF PRO, SCCM, MDT, WSUS – desirable.
• Demonstrable understanding of networking technology and principles – desirable.

Education/Qualifications:

• Relevant vocational qualifications: MCP, MCSE, ITIL or similar – desirable.

Skills:

• Excellent organisational skills
• Ability to communicate effectively with a wide variety of people by email, on the phone and in person.
• Ability to plan and prioritise workload without supervision.
• Good attention to detail, with ability to show initiative.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.

 

At Tracktwenty, we thrive on outrageous thinking. It's the fuel that inspires the best games in the world. We're a community of artists, storytellers, technologists and innovators working in one of the most dynamic industries around.

We’ve built a fun, productive and passionate team who are rewarded with competitive compensation packages and great benefits such as shares, pension scheme, healthcare, gym contribution, free games and endless snacks and drinks in the office!

 

City:

State:

Community / Marketing Title: IT Support Specialist

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 99

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.