IT Support Specialist

Requisition Number: 154567

Position Title: ITO Services Specialist II

External Description:

 

IT Support Specialist for Electronic Arts Finland

 

The Electronic Arts’ Tracktwenty Studio in Helsinki, Finland is seeking for new talented people to join their team. Tracktwenty is the developer of the hugely successful mobile game SimCity BuildIt. To date SimCity BuildIt has been played by more than 200 million gamers around the world.

 

As we continue to grow we’re looking for an experienced IT Support Specialist who will provide second line support for all staff based at Helsinki office. The role is primarily responsible for resolving support requests while meeting customer satisfaction targets. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and through self-service.

 

What an IT Support Specialist does at EA:

• To diagnose and resolve software and hardware incidents, Windows and MacOS running a range of software applications.
• To assist any user with any reported IT incident.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT Service desk system.
• To install and configure new IT equipment.
• To maintain a high level of customer service.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To work as part of a team with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation to aide in the quick resolution of future incidents and enable users to become more self-sufficient.

 

The next great EA IT Support Specialist also needs:

Experience/Knowledge:

• Previous experience working in an IT Support role
• Experience of working in IT Support in a related industry (Entertainment/Gaming) – desirable.
• Working knowledge of Microsoft Windows 8/10 and MacOS as well as software packages including Microsoft Office and Adobe Creative Suite.
• Knowledge of relevant technologies such as JAMF PRO, SCCM, MDT, WSUS – desirable.
• Demonstrable understanding of networking technology and principles – desirable.

Education/Qualifications:

• Relevant vocational qualifications: MCP, MCSE, ITIL or similar – desirable.

Skills:

• Excellent organisational skills
• Ability to communicate effectively with a wide variety of people by email, on the phone and in person.
• Ability to plan and prioritise workload without supervision.
• Good attention to detail, with ability to show initiative.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.

 

At Tracktwenty, we thrive on outrageous thinking. It's the fuel that inspires the best games in the world. We're a community of artists, storytellers, technologists and innovators working in one of the most dynamic industries around.

We’ve built a fun, productive and passionate team who are rewarded with competitive compensation packages and great benefits such as shares, pension scheme, healthcare, gym contribution, free games and endless snacks and drinks in the office!

 

City:

State:

Community / Marketing Title: IT Support Specialist

Company Profile:

Nous sommes une équipe internationale de spécialistes de la création, de la narration, de la technologie, de la génération d’expériences, de l’innovation et bien plus encore. Nous pensons que nos équipes doivent être aussi diversifiées que nos communautés afin de créer des jeux et des expériences inoubliables. Chez Electronic Arts, la seule limite est votre imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 99

Can this position be remote?:

EEO Employer Verbiage:

À propos d'Electronic Arts

Toutes nos actions sont tendues vers le même objectif : transmettre l'envie de jouer. Au travers de nos jeux innovants, de nos services novateurs et de nos technologies de pointe, nous offrons des possibilités infinies à des millions de fans dans le monde entier.

 

Nous cherchons des personnes inclusives et collaboratives aux points de vue variés pour enrichir notre culture et nous stimuler. Grâce à notre programme d’avantages sociaux, nous adoptons une approche holistique centrée sur le bien-être physique, émotionnel, financier, professionnel et communautaire pour soutenir les membres de notre personnel à chaque chapitre de leur vie. Nous fournissons un ensemble complet d’avantages sociaux garantissant une vie équilibrée et offrant notamment des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Notre objectif est de fournir un environnement de travail sûr et bienveillant qui vous permet de vous épanouir sur le plan personnel comme sur le plan professionnel.

 

Electronic Arts souscrit au principe de l’égalité des chances. Nous prenons nos décisions en matière d’emploi sans distinction de race, de couleur, de pays d’origine, d’hérédité, de sexe, de genre, d’identité ou d’expression de genre, d’orientation sexuelle, d’âge, d’informations génétiques, de religion, de handicap, d’état de santé, de grossesse, de situation familiale, d’ancienneté ou de tout autre facteur protégé par la loi. Nous étudions également les candidatures des personnes qualifiées possédant un casier judiciaire, conformément à la loi en vigueur. Par ailleurs, EA aménage l’environnement de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.