Manager - Systems Engineering

Requisition Number: 153958

Position Title: Manager Systems Engineering

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:  

The world of systems design and engineering is changing at a rapid pace and EA is moving to meet and leverage these new changes to our full advantage. EA's environment is highly distributed and dynamic. It services millions of players every day, worldwide.

To support our critical gaming infrastructure, a Manager in the Systems Engineering team helps drives the development and successful execution of high-level strategy and objectives for EA’s global systems engineering infrastructure workloads. As a leader in the EA Technical Operations (EA TechOps) group, this position is responsible for enabling EA's success within the Digital Platform and online gaming environments.

Primary responsibilities:

• Manage team of engineers who provide Tier 2 and 3 systems engineering and infrastructure services within a 24x7 multi-tenant online environment.
• Building, coaching and mentoring a team to deliver planned projects, while being effective at responding to unplanned events
• Provide technical leadership, mentoring, coaching, career development and feedback for performance management. Promote staff development, recruiting and retention.
• Drive automation and continuous improvements through process and automation technologies like “Infrastructure as Code” across the eco-system.
• Overseeing Systems Engineering operational readiness for our games to ensure successful launch and entertain our players without interruptions.
• Continuously evaluate emerging systems technologies for inclusion within the TechOps portfolio of products and services.
• Design, deploy, and leverage monitoring and capacity tooling/processes to proactively monitor and alert on systems performance
• Partner with vendors to implement product solution improvements for reliability, availability, and serviceability.

The systems we support are incredibly diverse, produced by dozens of teams from around the world. Accordingly, the ideal candidate will have a diverse knowledge base and will be eager to expand it. You will be managing engineers armed with a large part, if not all of the following skills, and if they don’t have it, you’ll be expected to get them there. A working knowledge of the following are huge pluses:

• Systems Administration: a strong understanding of *nix is mandatory. Familiarity with both RHEL and Debian family distros is preferred (MS Windows is a plus). Strong skill with ad-hoc scripting a plus. Understanding of core services like DNS, DHCP, LDAP, logging, etc.
• Networking: a strong understanding of networking basics is mandatory. Switching/routing, VPNs, load balancing, proxying, network virtualization, firewall basics (especially iptables) and general netsec best practices.
• Programming Languages: experience with Ruby and Python is preferred. Ability to dive into the code during triage or while trying to understand behavior is a must. Familiarity with C/C++, Go, Java, and Scala is desirable.
• Automation: experience with configuration management and Infrastructure as Code (IaC) tools is a must. Chef (preferred), Puppet, Terraform (preferred), Packer, CloudFormation, etc.
• Distributed Systems: a strong understanding of distributed systems is highly preferred. An understanding of techniques for high availability (application and storage), service discovery, secrets management, etc.
• Virtualization, Cloud Computing, Containerization,: AWS (preferred), GCP, Azure, VMWare ecosystem (Orchestration like Kubernetes, Docker, Vagrant, etc. is a plus)

Your Qualifications:

• Bachelor’s degree in Computer Science/Engineering, Information Systems, equivalent degree or relevant work experience
• Experience with Agile methodologies using Scrum, Kanban or Lean.
• Minimum of 3 - 5 years of
• • relevant experience in building and people managing engineering teams with an operational focus.
  • systems architecture design and management experience.
  • systems engineering experience within Unix\Linux environments.

We prefer applicants with:

• Strong understanding of DevOps and SRE.
• A solid understanding of IT Service Management and how to efficiently work with Change, Incident and Problem Management in a large distributed Operations organization.
• Documented success in mentoring and performance-managing direct reports
• Natural communication skills to both capture and convey messages in text, presentations and by the coffee machine.
• Ability to function effectively under pressure in environments of rapid change, conflicting demands and crisis management.
• Occasional travel (domestic or international)

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

EA – Heroes Wanted

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Community / Marketing Title: Manager - Systems Engineering

Company Profile:

Electronic Arts Inc. är ett globalt ledande mjukvaruföretag för interaktiv underhållning. EA levererar spel, innehåll och onlinetjänster för internetuppkopplade spelkonsoler, persondatorer, mobiltelefoner och surfplattor.

EEOText: EA är en arbetsgivare som är för likabehandlande. Alla anställningsbeslut görs utan hänsyn till ras, färg, ursprung, anor, kön, könsidentitet eller -uttryck, sexuell läggning, ålder, genetisk information, religion, funktionshinder, sjukdomstillstånd, graviditet, civilstånd, familjestatus, veteranstatus eller annan karakteristik som skyddas av lagen. Vi kommer också att överväga kvalificerade sökande med kriminalregister för anställning, i enlighet med gällande lag. EA gör också arbetsplatsen tillgänglig på det sätt som krävs för kvalificerade personer med funktionshinder, enligt gällande lagar.

Days Open: 65

Can this position be remote?:

EEO Employer Verbiage:

Om EA

På Electronic Arts är vårt mål att inspirera världen till att spela. Vi skapar fantastiska nya spelupplevelser för miljontals spelare världen över genom att sammanföra talangfulla människor som kombinerar kreativitet, innovation och passion. Vi vet att vår mångfald är vår styrka. Vi skapar en inkluderande kultur för våra anställda och ger dem möjligheter att lära sig nya saker och vägleda andra anställda så de kan utföra sitt livs viktigaste och mest givande arbete.

Vi sätter våra anställda i första rummet. Vi erbjuder omfattande förmånspaket med fokus på hälsa och välstånd för att möta dina behov och hjälpa dig få en bra balans mellan karriären och privatlivet. Vi erbjuder dynamiska och samarbetsinriktade arbetsmiljöer, möjlighet att samverka via våra resursgrupper och hjälp med ett balanserat liv genom betald ledighet, föräldraledighet, gratis spel och mycket mer!

Electronic Arts är en arbetsgivare med lika möjligheter. Alla anställningsbeslut görs utan hänsyn till ras, färg, ursprung, anor, kön, könsidentitet eller -uttryck, sexuell läggning, ålder, genetisk information, religion, funktionshinder, sjukdomstillstånd, graviditet, civilstånd, familjestatus, veteranstatus eller annan karakteristik som skyddas av lagen. Electronic Arts gör också arbetsplatsen tillgänglig på det sätt som krävs för kvalificerade personer med funktionshinder, enligt gällande lagar.