Manager - Systems Engineering

Requisition Number: 153958

Position Title: Manager Systems Engineering

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:  

The world of systems design and engineering is changing at a rapid pace and EA is moving to meet and leverage these new changes to our full advantage. EA's environment is highly distributed and dynamic. It services millions of players every day, worldwide.

To support our critical gaming infrastructure, a Manager in the Systems Engineering team helps drives the development and successful execution of high-level strategy and objectives for EA’s global systems engineering infrastructure workloads. As a leader in the EA Technical Operations (EA TechOps) group, this position is responsible for enabling EA's success within the Digital Platform and online gaming environments.

Primary responsibilities:

• Manage team of engineers who provide Tier 2 and 3 systems engineering and infrastructure services within a 24x7 multi-tenant online environment.
• Building, coaching and mentoring a team to deliver planned projects, while being effective at responding to unplanned events
• Provide technical leadership, mentoring, coaching, career development and feedback for performance management. Promote staff development, recruiting and retention.
• Drive automation and continuous improvements through process and automation technologies like “Infrastructure as Code” across the eco-system.
• Overseeing Systems Engineering operational readiness for our games to ensure successful launch and entertain our players without interruptions.
• Continuously evaluate emerging systems technologies for inclusion within the TechOps portfolio of products and services.
• Design, deploy, and leverage monitoring and capacity tooling/processes to proactively monitor and alert on systems performance
• Partner with vendors to implement product solution improvements for reliability, availability, and serviceability.

The systems we support are incredibly diverse, produced by dozens of teams from around the world. Accordingly, the ideal candidate will have a diverse knowledge base and will be eager to expand it. You will be managing engineers armed with a large part, if not all of the following skills, and if they don’t have it, you’ll be expected to get them there. A working knowledge of the following are huge pluses:

• Systems Administration: a strong understanding of *nix is mandatory. Familiarity with both RHEL and Debian family distros is preferred (MS Windows is a plus). Strong skill with ad-hoc scripting a plus. Understanding of core services like DNS, DHCP, LDAP, logging, etc.
• Networking: a strong understanding of networking basics is mandatory. Switching/routing, VPNs, load balancing, proxying, network virtualization, firewall basics (especially iptables) and general netsec best practices.
• Programming Languages: experience with Ruby and Python is preferred. Ability to dive into the code during triage or while trying to understand behavior is a must. Familiarity with C/C++, Go, Java, and Scala is desirable.
• Automation: experience with configuration management and Infrastructure as Code (IaC) tools is a must. Chef (preferred), Puppet, Terraform (preferred), Packer, CloudFormation, etc.
• Distributed Systems: a strong understanding of distributed systems is highly preferred. An understanding of techniques for high availability (application and storage), service discovery, secrets management, etc.
• Virtualization, Cloud Computing, Containerization,: AWS (preferred), GCP, Azure, VMWare ecosystem (Orchestration like Kubernetes, Docker, Vagrant, etc. is a plus)

Your Qualifications:

• Bachelor’s degree in Computer Science/Engineering, Information Systems, equivalent degree or relevant work experience
• Experience with Agile methodologies using Scrum, Kanban or Lean.
• Minimum of 3 - 5 years of
• • relevant experience in building and people managing engineering teams with an operational focus.
  • systems architecture design and management experience.
  • systems engineering experience within Unix\Linux environments.

We prefer applicants with:

• Strong understanding of DevOps and SRE.
• A solid understanding of IT Service Management and how to efficiently work with Change, Incident and Problem Management in a large distributed Operations organization.
• Documented success in mentoring and performance-managing direct reports
• Natural communication skills to both capture and convey messages in text, presentations and by the coffee machine.
• Ability to function effectively under pressure in environments of rapid change, conflicting demands and crisis management.
• Occasional travel (domestic or international)

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

EA – Heroes Wanted

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Community / Marketing Title: Manager - Systems Engineering

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 65

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.