Manager - Systems Engineering

Requisition Number: 153958

Position Title: Manager Systems Engineering

External Description:

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.

The Challenge Ahead:  

The world of systems design and engineering is changing at a rapid pace and EA is moving to meet and leverage these new changes to our full advantage. EA's environment is highly distributed and dynamic. It services millions of players every day, worldwide.

To support our critical gaming infrastructure, a Manager in the Systems Engineering team helps drives the development and successful execution of high-level strategy and objectives for EA’s global systems engineering infrastructure workloads. As a leader in the EA Technical Operations (EA TechOps) group, this position is responsible for enabling EA's success within the Digital Platform and online gaming environments.

Primary responsibilities:

• Manage team of engineers who provide Tier 2 and 3 systems engineering and infrastructure services within a 24x7 multi-tenant online environment.
• Building, coaching and mentoring a team to deliver planned projects, while being effective at responding to unplanned events
• Provide technical leadership, mentoring, coaching, career development and feedback for performance management. Promote staff development, recruiting and retention.
• Drive automation and continuous improvements through process and automation technologies like “Infrastructure as Code” across the eco-system.
• Overseeing Systems Engineering operational readiness for our games to ensure successful launch and entertain our players without interruptions.
• Continuously evaluate emerging systems technologies for inclusion within the TechOps portfolio of products and services.
• Design, deploy, and leverage monitoring and capacity tooling/processes to proactively monitor and alert on systems performance
• Partner with vendors to implement product solution improvements for reliability, availability, and serviceability.

The systems we support are incredibly diverse, produced by dozens of teams from around the world. Accordingly, the ideal candidate will have a diverse knowledge base and will be eager to expand it. You will be managing engineers armed with a large part, if not all of the following skills, and if they don’t have it, you’ll be expected to get them there. A working knowledge of the following are huge pluses:

• Systems Administration: a strong understanding of *nix is mandatory. Familiarity with both RHEL and Debian family distros is preferred (MS Windows is a plus). Strong skill with ad-hoc scripting a plus. Understanding of core services like DNS, DHCP, LDAP, logging, etc.
• Networking: a strong understanding of networking basics is mandatory. Switching/routing, VPNs, load balancing, proxying, network virtualization, firewall basics (especially iptables) and general netsec best practices.
• Programming Languages: experience with Ruby and Python is preferred. Ability to dive into the code during triage or while trying to understand behavior is a must. Familiarity with C/C++, Go, Java, and Scala is desirable.
• Automation: experience with configuration management and Infrastructure as Code (IaC) tools is a must. Chef (preferred), Puppet, Terraform (preferred), Packer, CloudFormation, etc.
• Distributed Systems: a strong understanding of distributed systems is highly preferred. An understanding of techniques for high availability (application and storage), service discovery, secrets management, etc.
• Virtualization, Cloud Computing, Containerization,: AWS (preferred), GCP, Azure, VMWare ecosystem (Orchestration like Kubernetes, Docker, Vagrant, etc. is a plus)

Your Qualifications:

• Bachelor’s degree in Computer Science/Engineering, Information Systems, equivalent degree or relevant work experience
• Experience with Agile methodologies using Scrum, Kanban or Lean.
• Minimum of 3 - 5 years of
• • relevant experience in building and people managing engineering teams with an operational focus.
  • systems architecture design and management experience.
  • systems engineering experience within Unix\Linux environments.

We prefer applicants with:

• Strong understanding of DevOps and SRE.
• A solid understanding of IT Service Management and how to efficiently work with Change, Incident and Problem Management in a large distributed Operations organization.
• Documented success in mentoring and performance-managing direct reports
• Natural communication skills to both capture and convey messages in text, presentations and by the coffee machine.
• Ability to function effectively under pressure in environments of rapid change, conflicting demands and crisis management.
• Occasional travel (domestic or international)

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

EA – Heroes Wanted

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Community / Marketing Title: Manager - Systems Engineering

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 65

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。