Community Manager (Contract)

Requisition Number: 118812

Position Title: Contingent

External Description:

EA SPORTS is one of the leading sports entertainment brands in the world, with top-selling videogame franchises, award-winning interactive technology, fan programs and cross-platform digital experiences. EA SPORTS creates connected experiences that ignite the emotion of sports through industry-leading sports videogames, including Madden NFL football, FIFA Soccer, NHL® hockey, NBA LIVE basketball, PGA TOUR golf, SSX, and EA SPORTS UFC. For more information about EA SPORTS, including news, video, blogs, forums and game apps, please visit www.easports.com.

 

Community Mobile Manager

 

The Mobile Community Manager is a highly visible and crucial communications role that connects our global game teams with our player communities through daily content and engagement.  A successful CM for this role will be able to leverage game expertise and content planning to drive player relationships, engagement, and overall service retention.  This important role will partner closely with studio and other cross-functional teams around the world to insure a consistent, high quality user experience inside and outside of our games.

 

The CM has the following primary responsibilities:

 

 -Develop a global Community and influencer plan for the franchise, work with CFX team for campaign activations.
-Drive the Live Service player experience, closely partnering with the Live Development team, Support, and Operations.
-Oversee the moderation of official channels such as the forums, Social media, and/or websites.
-Be the voice of the Community, maintain a tight two-way dialogue between players, studios, and stakeholders.
-Manage communications around game and Live Service issues: Bugs, Cheats, Outages, Support Issues.
-Build close relationships between EA and top influencers, elite fans, and users. maintain a positive Community reputation.
-Utilize the game’s brand voice and maintain its accurate implementation and usage across Community channels.
-plan and schedule Community activities and influencer events, both in-game and out of game.
-Partner with analytics and data teams, to monitor channel engagement and optimize for Community performance.
-Conduct surveys, research, and feedback from the Community on issues significantly impacting the experience.
-Ensure all Electronic Arts standards, policies, and processes are observed and followed.
-Coordinate and share with other EA Community Managers on engagement best practices, standards, and innovations.
-Regularly deliver Community reports on channel metrics, fan feedback, game issues, or Service risks.

-Community Engagement and communication via Twitter and Facebook for the NBA Mobile game.

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Community / Marketing Title: Community Manager (Contract)

Company Profile:

Electronic Arts Inc. es una empresa de software de entretenimiento interactivo líder a nivel mundial. EA distribuye juegos, contenido y servicios en línea para consolas, ordenadores personales, teléfonos móviles y tabletas conectados a Internet.

EEOText: EA ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano, o de cualquier otra característica protegida por ley. También consideramos candidatos cualificados con antecedentes penales, de acuerdo a la ley aplicable. EA también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la ley aplicable.

Days Open: 222

Can this position be remote?:

EEO Employer Verbiage:

EA ofrece igualdad de oportunidades. Nuestras decisiones de empleo se hacen independientemente de raza, color, nacionalidad, ascendencia, sexo, género, identidad o expresión de género, orientación sexual, edad, información genética, religión, discapacidad, condición médica, embarazo o estado civil, familiar o de veterano. EA también lleva a cabo ajustes de espacios de trabajo para individuos cualificados con discapacidades, de acuerdo con la ley aplicable.