Operational Readiness Manager

Requisition Number: 118647

Position Title: Senior Project Manager

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

 

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

 

And we want you to join us. We’re hiring a Change Manager                   

                                        

This person will ensure Operations readiness and success for both planned and unplanned change management initiatives. They will advocate and champion for operational success connecting teams with the right deployment groups, informing strategic and operational decisions for CE and our players. This person will be in a constant pursuit of simple, effective and inclusive change, removing blockers and setting solution paths that achieve our goals.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

 

  So how does the Change Manager make great experiences for players? As an individual contributor you:

• understand the key principles of change management and how to successfully manage planned / unplanned change with little impact on people, business performance and our players
• provide guidance to Leadership on the change planning cycle to maximize the benefits and minimize change fatigue for both internal groups and our players
• champion change acceptance through creation of an agile culture and empower others to deliver change by building capability at all levels
• Influence across CE to ensure our resources, people and technology, are structured in such a way that change is quick and easy 
• assist in the implementation of business initiatives, stakeholder engagement and program design  
• create operational plans that ensure excellence in post launch support through guidance and facilitation in initial phases and excellent change execution planning
• can manage planned / unplanned change initiatives as they arise, and from a variety of sources, including priority setting, value identification, triaging and mitigation techniques with follow-up and resolution, to avoid unnecessary performance impacts.
• develop a last mile excellence cycle to review performance in critical deployments and set a foundation for continued operational growth
• coordinate retrospective reviews to listen and learn and implement the necessary actions to ensure we continuously improve our approach
• build great relationships with key partners to gain understanding of their needs and influence strategic direction. Close information gaps by connecting Operations teams and other groups
• operate an inclusive change management environment ensuring all variables are accounted for and involved.

 

If you’re interested in this role, you’ll need these skills or experiences:

 

• a bachelor’s degree in a relevant field and / or equivalent experience within business and operations change management
• 5 or more years of experience in the gaming or digital industry at mid / senior Management level
• experience in supporting global operations teams through all elements of change
• exceptional persuasion and influence skills with the ability to connect people and ideas - fast
• a proven track record of process development and continuous improvement
• the ability to interpret and escalate risks to appropriate stakeholders
• a tenacious attitude to determine the “why?” and question the value added

 

If this role is for you, then you are:

 

• Organized: You thrive when managing tasks and actions owned by a variety of stakeholders from team members to peers and partners.
• Inclusive: You consider all perspectives, and keep the player experience in mind always
• Motivated: You are a self-directed individual who’s ready to take initiative and personally jump in, roll up your sleeves, and get to work in either a strategic or functional capacity.
• Forward looking: You have strong business acumen and understanding of organisational issues and challenges
• Pro-active: You provide recommendations and take the lead on initiatives without being prompted by internal or external partners; you raise concerns fast - especially regarding potential negative impacts to the player experience.
• Curious: You investigate the current situation, ask relevant questions to get the whole picture, then provide specific recommendations we can act on.
• A team player: You are a leader that encourages team collaboration, works well with peers across multiple functions, promotes enthusiasm, uses your powers of influence when necessary, and motivates relationship building.
• Someone who gets it done: You believe that actions speak louder than words and you thrive on achievement.
• Active learner: You are talented in several fields: project / program management, business analysis, critical thinking, and business change / transformation. You strive to be well-rounded and good at many things

 

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

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Community / Marketing Title: Operational Readiness Manager

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText: EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부, 또는 법으로 금지된 기타 요인을 고려하지 않고 결정됩니다. 또한, 해당 직책에 합당한 능력을 갖추고 있다면 범죄 기록이 있는 지원자도 관련 법률을 준수하는 방식으로 채용 여부를 고려합니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.

Days Open: 169

Can this position be remote?:

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.