Operational Readiness Manager

Requisition Number: 118647

Position Title: Senior Project Manager

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

 

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

 

And we want you to join us. We’re hiring a Change Manager                   

                                        

This person will ensure Operations readiness and success for both planned and unplanned change management initiatives. They will advocate and champion for operational success connecting teams with the right deployment groups, informing strategic and operational decisions for CE and our players. This person will be in a constant pursuit of simple, effective and inclusive change, removing blockers and setting solution paths that achieve our goals.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

 

  So how does the Change Manager make great experiences for players? As an individual contributor you:

• understand the key principles of change management and how to successfully manage planned / unplanned change with little impact on people, business performance and our players
• provide guidance to Leadership on the change planning cycle to maximize the benefits and minimize change fatigue for both internal groups and our players
• champion change acceptance through creation of an agile culture and empower others to deliver change by building capability at all levels
• Influence across CE to ensure our resources, people and technology, are structured in such a way that change is quick and easy 
• assist in the implementation of business initiatives, stakeholder engagement and program design  
• create operational plans that ensure excellence in post launch support through guidance and facilitation in initial phases and excellent change execution planning
• can manage planned / unplanned change initiatives as they arise, and from a variety of sources, including priority setting, value identification, triaging and mitigation techniques with follow-up and resolution, to avoid unnecessary performance impacts.
• develop a last mile excellence cycle to review performance in critical deployments and set a foundation for continued operational growth
• coordinate retrospective reviews to listen and learn and implement the necessary actions to ensure we continuously improve our approach
• build great relationships with key partners to gain understanding of their needs and influence strategic direction. Close information gaps by connecting Operations teams and other groups
• operate an inclusive change management environment ensuring all variables are accounted for and involved.

 

If you’re interested in this role, you’ll need these skills or experiences:

 

• a bachelor’s degree in a relevant field and / or equivalent experience within business and operations change management
• 5 or more years of experience in the gaming or digital industry at mid / senior Management level
• experience in supporting global operations teams through all elements of change
• exceptional persuasion and influence skills with the ability to connect people and ideas - fast
• a proven track record of process development and continuous improvement
• the ability to interpret and escalate risks to appropriate stakeholders
• a tenacious attitude to determine the “why?” and question the value added

 

If this role is for you, then you are:

 

• Organized: You thrive when managing tasks and actions owned by a variety of stakeholders from team members to peers and partners.
• Inclusive: You consider all perspectives, and keep the player experience in mind always
• Motivated: You are a self-directed individual who’s ready to take initiative and personally jump in, roll up your sleeves, and get to work in either a strategic or functional capacity.
• Forward looking: You have strong business acumen and understanding of organisational issues and challenges
• Pro-active: You provide recommendations and take the lead on initiatives without being prompted by internal or external partners; you raise concerns fast - especially regarding potential negative impacts to the player experience.
• Curious: You investigate the current situation, ask relevant questions to get the whole picture, then provide specific recommendations we can act on.
• A team player: You are a leader that encourages team collaboration, works well with peers across multiple functions, promotes enthusiasm, uses your powers of influence when necessary, and motivates relationship building.
• Someone who gets it done: You believe that actions speak louder than words and you thrive on achievement.
• Active learner: You are talented in several fields: project / program management, business analysis, critical thinking, and business change / transformation. You strive to be well-rounded and good at many things

 

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

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Community / Marketing Title: Operational Readiness Manager

Company Profile:

Nous sommes une équipe internationale de spécialistes de la création, de la narration, de la technologie, de la génération d’expériences, de l’innovation et bien plus encore. Nous pensons que nos équipes doivent être aussi diversifiées que nos communautés afin de créer des jeux et des expériences inoubliables. Chez Electronic Arts, la seule limite est votre imagination.

EEOText: EA est un employeur qui offre l'égalité d'accès à l'emploi. Toutes les décisions d'emploi sont prises sans prendre en considération les critères de race, couleur de la peau, origine ethnique, descendance, sexe, genre, identité ou expressions de genre, orientation sexuelle, âge, de nature génétique, religion, invalidité, état de santé, grossesse, situation matrimoniale, situation familiale, état d'ancien combattant, ou encore toute autre caractéristique protégée par la loi. Nous tiendrons aussi compte des candidats qualifiés à l'emploi possédant un casier judiciaire, en vertu de la loi en vigueur. EA veille aussi à procéder à des aménagements spéciaux en milieu de travail pour les candidats qualifiés et présentant une invalidité, tel que requis par la loi en vigueur.

Days Open: 169

Can this position be remote?:

EEO Employer Verbiage:

À propos d'Electronic Arts

Toutes nos actions sont tendues vers le même objectif : transmettre l'envie de jouer. Au travers de nos jeux innovants, de nos services novateurs et de nos technologies de pointe, nous offrons des possibilités infinies à des millions de fans dans le monde entier.

 

Nous cherchons des personnes inclusives et collaboratives aux points de vue variés pour enrichir notre culture et nous stimuler. Grâce à notre programme d’avantages sociaux, nous adoptons une approche holistique centrée sur le bien-être physique, émotionnel, financier, professionnel et communautaire pour soutenir les membres de notre personnel à chaque chapitre de leur vie. Nous fournissons un ensemble complet d’avantages sociaux garantissant une vie équilibrée et offrant notamment des congés payés, des congés parentaux, des jeux gratuits et bien plus encore. Notre objectif est de fournir un environnement de travail sûr et bienveillant qui vous permet de vous épanouir sur le plan personnel comme sur le plan professionnel.

 

Electronic Arts souscrit au principe de l’égalité des chances. Nous prenons nos décisions en matière d’emploi sans distinction de race, de couleur, de pays d’origine, d’hérédité, de sexe, de genre, d’identité ou d’expression de genre, d’orientation sexuelle, d’âge, d’informations génétiques, de religion, de handicap, d’état de santé, de grossesse, de situation familiale, d’ancienneté ou de tout autre facteur protégé par la loi. Nous étudions également les candidatures des personnes qualifiées possédant un casier judiciaire, conformément à la loi en vigueur. Par ailleurs, EA aménage l’environnement de travail pour les personnes en situation de handicap, conformément à la loi en vigueur.