Operational Readiness Manager

Requisition Number: 118647

Position Title: Senior Project Manager

External Description:

#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.

 

We’re looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself. 

 

And we want you to join us. We’re hiring a Change Manager                   

                                        

This person will ensure Operations readiness and success for both planned and unplanned change management initiatives. They will advocate and champion for operational success connecting teams with the right deployment groups, informing strategic and operational decisions for CE and our players. This person will be in a constant pursuit of simple, effective and inclusive change, removing blockers and setting solution paths that achieve our goals.

This role is part of EA’s Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We’re players taking care of players and people talking to people – whenever, wherever, and however they need us.

 

  So how does the Change Manager make great experiences for players? As an individual contributor you:

• understand the key principles of change management and how to successfully manage planned / unplanned change with little impact on people, business performance and our players
• provide guidance to Leadership on the change planning cycle to maximize the benefits and minimize change fatigue for both internal groups and our players
• champion change acceptance through creation of an agile culture and empower others to deliver change by building capability at all levels
• Influence across CE to ensure our resources, people and technology, are structured in such a way that change is quick and easy 
• assist in the implementation of business initiatives, stakeholder engagement and program design  
• create operational plans that ensure excellence in post launch support through guidance and facilitation in initial phases and excellent change execution planning
• can manage planned / unplanned change initiatives as they arise, and from a variety of sources, including priority setting, value identification, triaging and mitigation techniques with follow-up and resolution, to avoid unnecessary performance impacts.
• develop a last mile excellence cycle to review performance in critical deployments and set a foundation for continued operational growth
• coordinate retrospective reviews to listen and learn and implement the necessary actions to ensure we continuously improve our approach
• build great relationships with key partners to gain understanding of their needs and influence strategic direction. Close information gaps by connecting Operations teams and other groups
• operate an inclusive change management environment ensuring all variables are accounted for and involved.

 

If you’re interested in this role, you’ll need these skills or experiences:

 

• a bachelor’s degree in a relevant field and / or equivalent experience within business and operations change management
• 5 or more years of experience in the gaming or digital industry at mid / senior Management level
• experience in supporting global operations teams through all elements of change
• exceptional persuasion and influence skills with the ability to connect people and ideas - fast
• a proven track record of process development and continuous improvement
• the ability to interpret and escalate risks to appropriate stakeholders
• a tenacious attitude to determine the “why?” and question the value added

 

If this role is for you, then you are:

 

• Organized: You thrive when managing tasks and actions owned by a variety of stakeholders from team members to peers and partners.
• Inclusive: You consider all perspectives, and keep the player experience in mind always
• Motivated: You are a self-directed individual who’s ready to take initiative and personally jump in, roll up your sleeves, and get to work in either a strategic or functional capacity.
• Forward looking: You have strong business acumen and understanding of organisational issues and challenges
• Pro-active: You provide recommendations and take the lead on initiatives without being prompted by internal or external partners; you raise concerns fast - especially regarding potential negative impacts to the player experience.
• Curious: You investigate the current situation, ask relevant questions to get the whole picture, then provide specific recommendations we can act on.
• A team player: You are a leader that encourages team collaboration, works well with peers across multiple functions, promotes enthusiasm, uses your powers of influence when necessary, and motivates relationship building.
• Someone who gets it done: You believe that actions speak louder than words and you thrive on achievement.
• Active learner: You are talented in several fields: project / program management, business analysis, critical thinking, and business change / transformation. You strive to be well-rounded and good at many things

 

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.

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Community / Marketing Title: Operational Readiness Manager

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText: EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况、退伍军人身份或其他任何受法律保护的特征等因素的影响。 我们也会遵照相关法律，考虑雇佣带犯罪记录的合格申请者。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。

Days Open: 169

Can this position be remote?:

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。