Director of Operations

Requisition Number: 175596

Position Title: Director Operations

External Description:

Development Technologies and Solutions (DTS) is a global team supporting the delivery of quality verification, data analytics, and strategic technologies for all EA game development studios.

We are searching for a Director of Operations, reporting to the VP, Head of DTS Operations, partnering with DTS leaders and the existing operations team, to guide the planning and control of our operational activities.

DTS is a continually transforming business. You will be required to demonstrate strong communication skills, robust analytical skills, the ability to make data-informed decisions, and the determination to propel us towards the future. Our size and global reach require prioritization and focus. The ability to switch focus and altitude is critical to your success. You must be collaborative and excel at working with a wide range of internal and external stakeholders.

Responsibilities:

• Set clear targets and provide necessary oversight in the execution of essential DTS operational functions.
• Partner with DTS business leaders, our Resource Management Office (RMO), our Program Management Office (PMO), as well as our People Experience (PE), Talent Acquisition (TA), and Finance partners, to identify opportunities & lead process improvements.
• Develop and drive simple solutions to complex problems across multiple disciplines that consider process, analytics, and technology.
• Implement measurements that track discipline performance, delivery, and financial status to identify and mitigate core risks to our business and partner teams.
• Identify opportunities for improvement within our core systems and processes, align with stakeholders, and execute efficiently.
• Drive strategic programs within DTS, including annual goals and KPI development.
• Use data and business insights to drive timely decision-making across our business.
• Work with the BU leaders to understand and track overall headcount across resource types with a particular focus on project assignments, demand requirements, and chargeback variance.
• Responsible for maintenance and evolution of our DTS overall and BU-specific operations dashboards.
• Support and/or own aspects of the consolidated DTS operating and capital budgets, including resource plans.

Qualifications:

• Experience with data-informed decision-making, utilizing business expertise
• Critical thinking; willingness to question the status quo.
• Develop measurements that track discipline performance, delivery, and financial status to identify and mitigate core risks to our business and partner teams.
• A process improvement perspective is used to develop, optimize and oversee processes and reporting
• Proficient change management skills.
• The ability to track, model, analyze and present information in engaging and insightful ways
• Minimum 10 years of work experience in a related field (software or game development)

City:

State:

Community / Marketing Title: Director of Operations

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 43

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.