Moderation Administrator

Requisition Number: 185703

Position Title: TOS Administrator II

External Description:

Moderation Administrator

Role can be Hybrid, Onsite, or fully remote from anywhere in the Republic of Ireland

Fan Care

EA's Fan Care organization exists to inspire the world to play. We support fans across the globe. We value people who will bring new ideas and perspectives to help make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our fans.

This role fosters positive fan community experience, through the elimination and mitigation of negative and aggressive fans from our community spaces.

Reporting to a Community Moderation Team Manager or Senior Team Manager, you will work within our Moderations Operations team to improve fan experiences by moderating petitions and disputes form our fans.

In this role you will be expected to:

• Build and cultivate a positive customer experience, through the elimination and mitigation of negative and aggressive players from our customer base
• Meet and exceed upon all set KPIs in productivity, adherence, quality and accuracy
• Review and investigate reports of infracting player behavior in line with Moderation policies & procedures
• Investigate and process account penalty disputes in full compliance with the dispute procedure
• Ensure consistency and coherency whilst complying with all Moderation internal and external procedures
• Provide support to other departments/studios through handling scheduled requests
• Complete ad hoc reports and/or projects as required
• Analyze game anomalies and report as required
• Complete threat and risk assessments on product functionalities and behavioural trends
• Act as a point of contact for Moderation related issues
• Be proactive in developing your industry knowledge
• Act as a champion for Moderation that exceeds in quality
• Perform any other duties as assigned by the Team Manager

If you are interested in this role, you'll need these skills and experiences:

• Thrive in a fast moving and changing environment
• A track record of delivering to highest operational performance standards
• A track record of excelling in support roles
• Critical thinker with strong analytical skills & experience.
• Exceptional and professional communication skills
• An appetite for innovation
• Track record of taking initiative and owning issues and their resolution

City:

State:

Community / Marketing Title: Moderation Administrator

Company Profile:

Electronic Arts Inc.는 세계를 선도하는 인터랙티브 엔터테인먼트 소프트웨어 기업입니다. EA는 인터넷 콘솔, 개인용 컴퓨터, 휴대전화, 태블릿용 게임과 콘텐츠 및 온라인 서비스를 제공합니다.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 13

Can this position be remote?: 1

EEO Employer Verbiage:

EA는 균등한 기회의 제공을 실천합니다. 모든 채용은 인종, 피부색, 출신 국가, 혈통, 생물학적/사회적 성별, 성 정체성 또는 표현, 성적 성향, 나이, 유전 정보, 종교, 장애 여부, 질병 유무, 임신 여부, 혼인 상태, 가족 상황, 군 복무 여부 등의 요인을 고려하지 않고 결정됩니다. EA는 관련 법률에서 명시하는 대로 업무 공간에 장애가 있는 입사 지원자 또는 예정자를 위한 시설을 마련해두고 있습니다.