Moderation Administrator

Requisition Number: 185703

Position Title: TOS Administrator II

External Description:

Moderation Administrator

Role can be Hybrid, Onsite, or fully remote from anywhere in the Republic of Ireland

Fan Care

EA's Fan Care organization exists to inspire the world to play. We support fans across the globe. We value people who will bring new ideas and perspectives to help make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our fans.

This role fosters positive fan community experience, through the elimination and mitigation of negative and aggressive fans from our community spaces.

Reporting to a Community Moderation Team Manager or Senior Team Manager, you will work within our Moderations Operations team to improve fan experiences by moderating petitions and disputes form our fans.

In this role you will be expected to:

• Build and cultivate a positive customer experience, through the elimination and mitigation of negative and aggressive players from our customer base
• Meet and exceed upon all set KPIs in productivity, adherence, quality and accuracy
• Review and investigate reports of infracting player behavior in line with Moderation policies & procedures
• Investigate and process account penalty disputes in full compliance with the dispute procedure
• Ensure consistency and coherency whilst complying with all Moderation internal and external procedures
• Provide support to other departments/studios through handling scheduled requests
• Complete ad hoc reports and/or projects as required
• Analyze game anomalies and report as required
• Complete threat and risk assessments on product functionalities and behavioural trends
• Act as a point of contact for Moderation related issues
• Be proactive in developing your industry knowledge
• Act as a champion for Moderation that exceeds in quality
• Perform any other duties as assigned by the Team Manager

If you are interested in this role, you'll need these skills and experiences:

• Thrive in a fast moving and changing environment
• A track record of delivering to highest operational performance standards
• A track record of excelling in support roles
• Critical thinker with strong analytical skills & experience.
• Exceptional and professional communication skills
• An appetite for innovation
• Track record of taking initiative and owning issues and their resolution

City:

State:

Community / Marketing Title: Moderation Administrator

Company Profile:

Electronic Arts Inc. 是全球领先的互动娱乐软件公司。 EA 提供适用于联网主机、个人电脑、手机和平板电脑的游戏、内容和在线服务。

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 13

Can this position be remote?: 1

EEO Employer Verbiage:

EA 是一个奉行机会均等的雇主。 所有招聘决定均不考虑种族、肤色、国籍、血统、生理性别、社会性别、性别认同或表达、性向、年龄、遗传信息、宗教信仰、残障状况、医疗状况、怀孕状况、婚姻状况、家庭状况或退伍军人身份等因素的影响。 EA 还会遵照相关法律，为符合条件的残障个体改善工作环境。