Senior Director of Insights, Player and Quality Insights

Requisition Number: 185093

Position Title: Senior Director, User Experience Research

External Description:

Senior Director of Insights - Player and Quality Insights

At Electronic Arts, we exist to inspire the world to play. We create amazing experiences for our players everywhere and prioritize their experiences in everything we do. In PQI, we're dedicated to engaging with our players early and often to shape the future of EA's games.

As an experienced Senior Director of Insights, you will improve future game development by prioritizing player-first strategies and identifying impactful growth opportunities. Reporting to the Head of Player and Quality Insights (PQI), you will join our globally distributed team, with options for on-site, remote, or hybrid work in Canada or United States (USA).

 Responsibilities 

• You will lead a team that collaborates with global development teams to identify insights and develop actionable plans for each game franchise, ensuring alignment with a bold, business-driven vision.

• Forge and strengthen partnerships both within and beyond the immediate teams, promoting collaborative relationships that support strategic goals.

• Use player insights to create a unified narrative and guide game teams on quality trajectories, enhancing player experiences across all company titles.

• Translate insights into recommendations that align priorities with the most significant franchise opportunities, driving growth and supporting decision-making.

• Advocate for our players to drive player-centric decision-making and build value-driven studio partnerships.

• Establish well-defined and aligned player cohorts by collaborating with different cross-functional teams.  

• Provide strategic guidance to senior leadership, communicating insights, strategies, and roadmaps to drive organizational success.

• Elevate and empower existing leadership talent within the team, providing the tools, support, and opportunities needed for growth and excellence.

• Champion innovative approaches to problem-solving and transformation, positioning the team as a leader in industry best practices.

 Qualifications

• 12+ years of experience in business strategy, research or market insights, including 3+ years in a senior leadership role or 10+ years in development.

• Experience in the gaming or entertainment industry

• Proven success in driving business results and leading organizational change.

• Experience guiding and developing leaders to enhance their capabilities and promoting a culture of learning and growth to achieve organizational goals.

• Experience understanding and applying qualitative and quantitative success measures, and connecting them to strategic objectives.

• Analyze complex datasets to identify trends, patterns, and opportunities, developing actionable strategic insights.

• Use critical thinking and creativity to address challenges and implement innovative solutions, valuing diverse perspectives and inclusive collaboration.

• You are passionate about games and understand the people who play them.

We are dedicated to building and sustaining an inclusive working environment. We believe that diversity benefits and enriches our team's development, and we value the cultural diversity of our team.

US Compensation and Benefits

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

Base Salary Ranges

• California (depending on location e.g. Los Angeles vs. Sacramento):
º $220,500 - $311,100 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

#LI-Remote, #LI-Hybrid, #LI-Onsite

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Community / Marketing Title: Senior Director of Insights, Player and Quality Insights

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 37

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.