Product Manager - Software Asset Management

Requisition Number: 185008

Position Title: Product Manager II

External Description:

You will report to the Director of Product & Customer Success (as part of the EAIT Business Management team) and will build the next generation of IT products to prepare our organization for the management of business operations of the future.  Working with IT functions across the company, you will identify impactful opportunities and work with delivery teams to make solutions come to life!

 

Create product line vision, goals and roadmap based on solving partner and customer’s biggest problems 

• Work with your team to understand goals and projects, aligning the product strategy to their needs

• Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”) through research, empathy building and sentiment monitoring

• Collaborate with relevant team members to define goals that bring cohesive experiences

• Determine product strategy that aligns with EA’s broad product ecosystem, considering industry trends, vendor marketspace and organisational priorities

 Determine what capabilities and delivery approach will have the biggest return on investment

• Working with Customer Success Managers, transform research insights or customer requests into prioritised capabilities that solve the underlying need 

• Define and communicate customer journey, process maps and detailed user stories/feature requirements 

• Partner with engineering, UX and external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value 

• Trade-offs and fit gap analysis to lead product decisions and set team member expectations 

 Manage delivery cycle to take ideas from concept to implementation 

• Refine requirements based on prototyping, hands-on testing and iterative feedback, being a bridge between customer desires and technical realities

• Create end-to-end product release including feature design, integrations, data migration, cutover from legacy applications, support.

• Manage delivery plans, issues and decisions, anticipating risk and ensuring focus stays on maximising value within a timeline and resource constraints 

• Manage budget and spend, improve return on investments

• Track and communicate progress while managing customer, team member and leadership expectations

Manage change and improve product to adapt to changing customer needs 

• Facilitate collaboration with team member groups to lead process, people and policy changes to enhance product changes 

• Build awareness, excitement and knowledge of new features through several customer communication channels and potentially training material creation and facilitation of training sessions 

• Work with Customer Success Managers, solicit customer feedback and analyse data to constantly test product and approach

 Directly and indirectly manage work of other product managers

• Provide oversight and coaching to less senior team members, including detailed quality reviews 

• Bridge decisions, issues and focus of multiple products to ensure product line as a whole is delivering a good user experience optimising resources 

Qualifications/Skills:

• Business / Computer Science Degree or equivalent professional qualifications

• Build subject matter expertise and customer empathy which is applied to create successful products

• Will consider 4+ years industry experience in either product, business analyst or program management roles with recent product management experience

• Experience of products & processes in the Software and Asset Management area

• Guide work across an organization

• Demonstrated strategic vision and tangible goals in a complex, ambiguous, and through: 

  • Proactive, organized and detailed planning including timeline & budget considerations 

  • Comprehensive end-to-end thinking

  • Anticipate potential issues creative solutions

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Community / Marketing Title: Product Manager - Software Asset Management

Company Profile:

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

EEOText:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Days Open: 9

Can this position be remote?: 0

EEO Employer Verbiage:

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.